Job Classification:

Position Overview

• Serve as the leading resource for homeless support, workforce and employment information, and best practices and protocols in Southwestern PA for the persons served
• Maintain a comprehensive and up to date list of employment opportunities and training programs available
• Perform resume building and review and professional development training with participants
• Network with employers and training programs for potential employment opportunities through events, association meetings, cold calls and other appropriate communication methods
• Provide exceptional and compassionate social support services through workforce and employment education
• Integrate the voice of participants with program quality initiatives and services
• Collaborate with and act as a resource for employers, providers and other organizations serving participants
• Embrace and exhibit the highest ethical standards
• Build an environment which is safe, confidential, and welcoming
• Eliminate the devastating impact of stigma through cultural awareness and advocacy

• Support the planning, execution, and oversight of workforce and employment resources and programming related to the Bridge Housing Program
• Collaborates with Bridge Housing Program team members to assist participants in accomplishing goals and identifying barriers outlined in an Individualized Service Plan.
• Coordinates employment leads with participants and their Bridge Housing Program team members from verified employment contacts
• Engages with local employers to promote positive community connections and increase gainful employment opportunities for participants
• Communicates with the program manager, as well as with service providers, regulating agencies, consultants, etc. as assigned by the program manager.
• Supports program compliance with laws/regulations from licensing or monitoring bodies.
• Generate reports for monitoring/invoicing, including all billing requirements
• Tracks data within multiple systems and partner service programs as assigned by the program manager.
• Develop a professional and therapeutic relationship with participants of the program while maintaining and modeling appropriate personal boundaries.

Organizational Expectations

• Seek out up-to-date information about CHS’ programs and services, as well as relevant local, regional, and national statistics that will inform and support our mission.
• Improve job knowledge by remaining aware of new regulations and best practices; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Embrace and exemplify organizational standards and guiding principles for processes, protocols, and utilization.
• Commit to CHS’ promise to sustain and extend diversity, equity, and inclusion.
• Contribute to efforts which build and reinforce CHS’ distinctive, effective, and ethical practices.

Knowledge Skills and Abilities

• Excellent communication and interpersonal skills.
• Exceptional customer service communication.
• Cultural competence, being able to work effectively with all backgrounds.
• Experience and ability to de-escalate mental and behavioral health crisis situations
• Strong organizational, phone and computer skills.
• A working knowledge of the social service system through life or job-related experience.
• A willingness to work both independently and collaboratively.
• Strong ability to navigate the Internet to familiarize and access various resources.
• Ability to work and travel independently.

Position Physical Demands