Workforce Development Career Coach Lead/Coordinator

Compensation:

Compensation Type:

Salary

Employment Type:

Grade:

Department:

Community Outreach, Operations Support

Position Summary

Full-time positions at Clovis Community College are not remote positions and require a physical presence at the assigned location to fulfill duties and college-related responsibilities.

The Workforce Development Coordinator/Career Coach is a multifaceted role responsible for delivering direct career services to participants while supporting staff development and overall program operations. This position provides case management, conducts employment readiness training, builds relationships with employers and community partners, and ensures participants receive the support needed to achieve sustainable employment. In addition, the role provides support and training to staff to promote consistent, high-quality service delivery and effective use of workforce systems. This position reports directly to the Director of Workforce Development.

Duties & Responsibilities

Career Coach Training and Support

• Train and support staff on program processes, service delivery, and participant engagement.

• Support staff through training and technical assistance to promote consistent service delivery.

• Conduct training on the New Mexico Workforce Connection Online System (NMWCOS).

• Offer ongoing technical assistance and mentorship to Career Coaches and staff.

• Provide case management support or career coach coverage when needed, including:

  • Providing comprehensive case management assessment, service planning, and follow-up.

  • Identifying barriers to employment and connect individuals to appropriate support services.

  • Developing, implement, and monitor Employment Development Plans (EDPs).

  • Maintaining accurate, complete, and timely participant records and documentation in required systems.

  • Tracking participant progress and update plans regularly (minimum every six months).

  • Serving  as an advocate for participants to support employment and training success.

  • Providing individual and group vocational, occupational, and employment counseling.

• Cross-train in other programs to expand service capacity.

• Assist in meeting program performance goals related to participant outcomes.

Employer & Community Engagement

• Develop and maintain relationships with local employers to support job placement and work-based learning opportunities.

• Visit employers on a regular basis to identify workforce needs and promote program services.

• Collaborate with community agencies and partners to connect participants with additional services and resources.

• Coordinate services with One Stop staff and partners to meet participant goals.

• Deliver and facilitate staff training related to WIOA regulations, eligibility determination, case documentation, supportive services, contracts, compliance procedures, and required systems.

Workshops & Participant Development

• Plan, schedule, and conduct workshops such as:

  • Work readiness

  • Resume and cover letter writing

  • Interviewing skills

  • Job search strategies

  • Retention and workplace success

  • Coping with job loss and career transitions

• Support participants in developing skills necessary for long-term employment success.

Compliance & Program Integrity

• Ensure program activities align with WIOA guidelines and established policies.

• Review participant files and documentation for completeness and accuracy.

• Work with the Director to review and approve program documentation, contracts, participant eligibility determinations, and enrollment processes as required.

• Provide guidance to staff on documentation standards and support accurate and timely data entry in workforce systems.

• Support internal reviews, monitoring activities, and audit preparation as needed.

• Promote consistency and accountability in service delivery across staff.

ESSENTIAL SKILLS:

• Excellent verbal and written communication skills

• Strong interpersonal and relationship-building abilities

• Proficiency in computer systems and office applications

• Ability to work effectively with diverse populations

• Ability to manage multiple priorities in a fast-paced environment

TRAVEL REQUIREMENTS:

Requires up to weekly daytime travel within the Eastern Region, as well as occasional overnight travel for training and/or conferences.

PHYSICAL REQUIREMENTS:

Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, and pushing and pulling of up to 20 lbs. Positions may require prolonged monitor viewing. Equipment used includes standard office equipment and a variety of computer hardware and software.

SCHEDULE DETAILS:  

Must be available to work 40 hrs. per week with normal work hours from 8:00 am to 5:00 pm. Occasional evening and weekend hours may be required.

ADDITIONAL DUTIES AND RESPONSIBILITIES include but are not limited to:

Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in education, human services, sociology, psychology, social work, guidance and counseling, or a related field, or equivalent combination of education and experience.

• Minimum of three (3) years of experience in workforce development, human services, or a related field.

• Valid New Mexico driver’s license and ability to travel.

• Must be able to work in person at the designated America’s Job Center within the Eastern New Mexico region.

PREFERRED QUALIFICATIONS:

• Five (5) or more years of workforce development experience

• Experience training staff and/or leading program operations

EEO STATEMENT:

As an EEO employer, Clovis Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Clovis Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.