Workforce Development Manager

Position Summary

The Workforce Development Manager is responsible for the strategic coordination, operational oversight, and compliance management of workforce development programs funded through local, state, and federal sources. This role ensures that all workforce initiatives meet contractual deliverables, regulatory requirements, and performance benchmarks while maintaining a participant-centered, outcomes-driven approach.

The Manager serves as a bridge between program delivery, case management, finance, and executive leadership—bringing structure, accountability, and data-informed decision-making to workforce operations.

Key Responsibilities

Program Oversight & Performance Management

• Oversee day-to-day operations of workforce development programs across multiple sites or cohorts.
• Ensure programs achieve required enrollment, retention, completion, credential attainment, and placement outcomes.
• Monitor key performance indicators (KPIs) and implement corrective action plans when programs fall below benchmarks.
• Standardize workflows, timelines, and reporting expectations across workforce initiatives.

Grant Compliance & Regulatory Management

• Ensure full compliance with local, state, and federal workforce funding requirements (e.g., WIOA, DCJS, county contracts, foundation grants).
• Track grant deliverables, reporting deadlines, and documentation requirements.
• Partner with Finance and Operations to support audit readiness, reimbursement accuracy, and fiscal compliance.
• Translate grant language into clear operational expectations for program and case management staff.

Case Management & Participant Support Oversight

• Oversee case management systems and standards to ensure accurate documentation, service tracking, and outcomes reporting.
• Ensure participant files meet compliance standards for eligibility, assessments, service plans, and follow-up.
• Support staff in maintaining trauma-informed, culturally responsive, and participant-centered practices.

Technology & Data Systems Management

• Utilize Salesforce, Asana, and case management platforms to track participants, tasks, outcomes, and grant deliverables.
• Maintain data integrity across systems and ensure timely, accurate reporting.
• Leverage dashboards and reports to inform leadership decisions and continuous improvement.
• Train and support staff in effective use of workforce technology tools.

Staff Leadership & Cross-Functional Collaboration

• Supervise and support workforce staff, including coordinators and case managers, as assigned.
• Foster a culture of accountability, professionalism, and continuous learning.
• Collaborate closely with Finance, Operations, Education, and Community Outreach teams to ensure alignment.
• Support onboarding, training, and performance management of workforce personnel.

Required Qualifications

• Bachelor’s degree in Workforce Development, Public Administration, Social Services, Education, or a related field (Master’s preferred).
• Minimum of 3–5 years of experience in workforce development, grant-funded programming, or human services management.
• Demonstrated experience with grant compliance at the local, state, and/or federal level.
• Strong working knowledge of case management frameworks and participant outcome tracking.
• Proven experience using Salesforce, Asana, and/or comparable CRM and project management platforms.
• Strong data literacy with the ability to interpret performance metrics and compliance reports.

Key Soft Skills & Leadership Qualities

• Strategic Thinking: Ability to balance mission impact with compliance, fiscal discipline, and scalability.
• Operational Discipline: Highly organized with strong follow-through and attention to detail.
• Clear Communicator: Able to translate complex grant requirements into clear, actionable guidance.
• Collaborative Leadership: Works effectively across departments and respects decentralized service delivery.
• Accountability-Oriented: Holds self and others to high standards while providing support and coaching.
• Problem Solver: Proactive in identifying risks and implementing practical solutions.
• Emotional Intelligence: Demonstrates empathy, cultural competence, and professionalism in high-stakes environments.
• Change Management: Comfortable operating in evolving systems and helping teams adapt to new processes.

Preferred Experience

• Experience supporting WIOA-funded or justice-involved youth/adult workforce programs.
• Familiarity with audit processes, monitoring visits, and corrective action plans.
• Experience working in multi-site or partner-based program models.
• Background in nonprofit or publicly funded environments.

Work Environment & Expectations

• Hybrid or on-site presence may be required depending on program needs.
• Occasional evening or weekend availability tied to program activities or reporting deadlines.
• High level of confidentiality, professionalism, and ethical conduct required.