Key Responsibilities 

Forecasting Strategy & Ownership 

• Own end-to-end forecasting and workforce capacity planning for an assigned business unit 

• Develop and maintain short-term and long-range forecasts aligned with operational and financial plans 

• Ensure alignment across demand forecasts, staffing strategies, and financial targets 

• Define and continuously improve forecasting methodologies, assumptions, and governance 

Technical & Analytical Leadership 

• Design and implement advanced forecasting models using modern analytical tools and techniques 

• Leverage Python and ETL tools to build, automate, and scale data pipelines and forecasting processes 

• Utilize Power BI, Tableau, or similar platforms to deliver actionable, executive-ready insights 

• Evaluate and introduce new tools, technologies, and analytics capabilities to modernize workforce planning 

Performance Management & Insight Delivery 

• Monitor forecast accuracy, bias, and capacity plan feasibility; proactively mitigate risk 

• Lead performance reviews and present insights to senior and executive leadership 

• Translate complex data into clear recommendations that drive operational and financial outcomes 

• Maintain strong documentation, controls, and performance tracking standards 

People Leadership 

• Manage, coach, and develop a team of 2–3 Analysts/Senior Analysts 

• Set clear expectations for analytical rigor, quality, and accountability 

• Provide mentorship to elevate technical and business acumen across the team 

• Foster a culture of continuous improvement and innovation 

Cross-Functional Partnership 

• Serve as a strategic partner to Operations and Finance leadership 

• Influence decision-making by framing trade-offs, risks, and opportunities 

• Ensure workforce strategies support broader business objectives and service commitments 

Qualifications 

• Bachelor’s degree in Analytics, Data Science, Business, Finance, or related field 

• 8+ years of experience in workforce planning, forecasting, analytics, or related discipline 

• Proven experience building and owning forecasting models in complex environments 

• Strong hands-on proficiency in:  

• Python (data analysis, modeling, automation) 

• Data visualization tools (Power BI, Tableau, or similar) 

• ETL processes and data pipeline development 

• Demonstrated experience managing or leading a small team 

• Strong communication skills with experience presenting to senior leadership 

Preferred 

• Experience in healthcare, pharmacy, or contact center operations 

• Familiarity with workforce management systems (e.g., NICE, Aspect, Verint, etc.) 

• Experience with cloud data platforms or modern analytics ecosystems (e.g., Azure, Snowflake) 

• Background in statistical modeling, machine learning, or advanced forecasting techniques 

Core Competencies 

• Technical Expertise: Deep experience in Python, data modeling, and analytics tooling 

• Forecasting Mastery: Advanced understanding of workforce forecasting and capacity planning 

• Leadership: Ability to lead, develop, and inspire a high-performing analytical team 

• Strategic Thinking: Connects workforce planning decisions to business and financial outcomes 

• Executive Influence: Confident communicator who can translate data into action 

• Systems Thinking: Understands the interplay of demand, staffing, productivity, and service 

Success in This Role 

In this role, you will: 

• Deliver measurable improvements in forecast accuracy, bias reduction, and planning effectiveness 

• Modernize forecasting processes through automation and advanced analytics 

• Build scalable, sustainable data and reporting solutions 

• Develop a high-performing, technically strong team 

• Serve as a trusted advisor to business leaders 

Why CenterWell Pharmacy 

At CenterWell Pharmacy, we are committed to delivering high-quality, patient-centered care. This role offers the opportunity to shape the future of workforce planning through advanced analytics, innovation, and leadership—making a direct impact on both operational performance and patient experience.