Workforce Manager/Scheduler

At Candeo, we're dedicated to making a significant impact in the lives of individuals with disabilities and the caregivers who assist them. Currently, we're seeking for a dedicated Workforce Manager. In this role, you'll be responsible for overseeing float/substitute staff, owning the shift scheduling and coordinating coverage for shifts as needed. Are you prepared to contribute to this impactful mission by ensuring that our direct support staff receive adequate training and support? If you possess a passion for this field, a welcome personality, high organizational skills and a knack for mentoring others, we invite you to continue reading…

This position earns a competitive annual salary and great benefits, including health, dental, vision, life insurance, a flexible spending account (FSA), paid time off (PTO), matching 401k plan, Flex hours and Hybrid work. This role has ability to work hybrid but does require flexible hours! If this sounds like the right opportunity for you, we want you to apply today!!!!

About Candeo:

Candeo is a nonprofit organization that serves adults with disabilities across Polk County. With over 30 years of experience in serving the community, we provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture that is safe, supportive, inclusive, flexible, and conducive to learning. Our mission is to uphold these principles every day.

As the Workforce Manager, you will take an active role in arranging staffing coverage, building relationships with direct support staff, and conducting satisfaction check-ins. You will also track and report staff overtime hours and absenteeism, attend administrative meetings, and participate in a weekend on-call rotation.

Some duties include:

• Supervising substitute and float staff, including providing feedback and ensuring satisfaction
• Managing master schedule in collaboration with Daily Service Managers
• Scheduling replacement staff to provide shift coverage
• Managing PTO or LOA requests for Daily Service employees
• Approving, tracking, and reporting various time and payroll metrics
• Processing staff call-offs and assisting managers with coverage solutions
• Participating in weekend on-call rotation

Education/Training/License/Certification Requirements

· Bachelor’s degree in one of the following areas; Human Services, Rehabilitation, Education, Business, Psychology or related field; or a relevant combination of education and experience

· One to two years of prior experience of a similar scope

· One to two years of supervisory experience

· One year of experience working with people with intellectual disabilities, brain injury, and/or mental health disability

· A working knowledge of person-centered planning and person-centered supports is preferred

· Valid Iowa Driver’s License

· Proof of Automobile Insurance per Iowa State’s minimum Auto Insurance requirements

• Strong computer skills, specifically with Microsoft applications, ability to learn and be proficient in the scheduling software
• Ability to manage time effectively, organize calendar and tasks well, with strong skills in delegation, follow-up, and handling several tasks simultaneously.
• Ability to observe, ask questions, listen actively, give and accept feedback effectively, and problem solve quickly.
• Ability to communicate via phone, including texting; to sit at a computer for long periods of time.
• Willing to work a schedule that includes hours potentially starting at 6am and ending at 8pm due to taking call in phone calls), with the ability to flex hours during the day as necessary to complete all job duties
• Demonstrated leadership ability
• Demonstrated effective interpersonal skills
• Ability to negotiate and handle conflict as needed
• Ability to be flexible to meet organizational needs
• Flexibility in assigned working hours
• Ability to be in a rotating on-call schedule (Scheduling only)
• Ability to self-direct without daily supervision
• High level of literacy in spoken and written English
• Must be able to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks
• Possess a motor vehicle that meets the required operational and maintenance guidelines, that are in accordance with the Iowa Department of Transportation motor vehicle safety standards and Candeo’s Motor Vehicle Guidelines.