Workforce Navigator (STEPS for Success)

The Workforce Navigator is responsible for coordinating the development and application of participant’s individualized goal plan (IGP) and managing service system delivery for wrap-around case management care, with a targeted focus on workforce and career resources. This is achieved by providing instruction and case management support to STEPS for Success participants and members of the community while supporting the career development and wrap-around care of clients. This role will also support the development of partnerships for workforce opportunities and coordinate the implementation of career services within the community. The mission is to provide individuals with tools for economic mobility and workforce readiness education to gain or maintain sustainable employment, financial stability, and resources for individualized support during case management process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide case management and support services based on the person-centered model for individuals. 
• Provide initial screening and assessments and intake procedures for assigned cases and referrals.
• Perform need and risk assessments, evaluate and analyze individual goal plans providing wrap-around support.
• Responsible for entering client progress notes, required monitoring data and follow-up details in the STEPS case management and Workforce-related systems.
• Maintain thorough records of client interactions and update data regularly.
• Develop personalized action plans and financial goals for clients.
• Assist with consultation of computer lab guests while providing career readiness resources.
• Assist in collecting and managing data for reports.
• Support full case management and wraparound services for clients.
• Work collaboratively with the team and across departments to provide seamless service delivery for families and individuals.
• Coordinate and conduct job readiness and other workforce-related training courses or support.
• Create and maintain positive relationships with partners for job opportunities, job readiness resources, and workshop facilitation.
• Participate and complete training on Systems of Care practice and other relevant training as determined in consultation with the STEPS Program Manager or Director of Programs and requirements of funders.  
• Develop a working knowledge of community resources to support clients.
• Represent the organization at outreach opportunities and job fairs.
• Perform clerical duties and generate monthly reports.
• Follow multiple grant guidelines for program operation and analysis.
• Operate within program budget guidelines.
• Other duties as assigned.

ACCOUNTABILITY

Customer Service, Recordkeeping, Technology and Systems 

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities. 

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Motivation & Initiative (Sub Competencies - Ethical, Professional, and Persuasive): Shows commitment to the company and employees; Assertive takes a lead role; Creates new idea; Exhibits self-confidence; is achievement oriented; Ability to be persuasive & is an effective negotiator.
• Administrative Skills (Sub Competencies - Detail Orientation, Planning & Organizing): Possesses ability to organize, plan and follow-through on multiple tasks; Recognizes and attends to important details with accuracy and efficiency; Effectively prioritizes work; Establishes clear goals, tasks and plans; Anticipates potential problems & analyzes alternative solutions.
• Interpersonal Style (Sub Competencies - Interpersonal Skills, Communication, and Teamwork): Relates to people in an open, honest, sincere manner; Treats people with respect; Develops effective working relationships is friendly and approachable; Listens attentively to others; Communicates ideas clearly; Communicates appropriately with supervisor, co-workers and direct reports.
• Self-Management (Sub competencies - Adaptability, Reliable, Dependable, Self Sufficient, and Composure): Adapts readily to changes; Works effectively under stress; Needs minimal supervision; Is comfortable working in a fast-paced environment; Is reliable, dependable & results-oriented; Maintains productivity & composure under pressure; Views problems as opportunities to create new solutions.
• Thinking & Problem-Solving (Sub competencies - Problem Solving, Judgment & Decision Making): Diagnoses problems efficiently; Gathers sufficient input before making decision or plans; Makes timely decisions; Quickly determines source of problem; Identifies information needed to solve problem; Analyzes alternative solutions.
• Customer Focus (Sub competencies - Customer Orientation): Sensitive & responsive to internal and external customer needs; Demonstrates skills in customer service and satisfaction; Maintains a positive attitude; Willing to listen to customer problems & seeks solutions; Stays in tune with changing needs of customers.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associate’s degree required; bachelor’s degree preferred. 2-5 years of work experience in customer service, case management and workforce initiatives. Non-profit experience is a plus. Excellent technology skills including MS Office applications. 

Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.

LANGUAGE SKILLS

Ability to read, write, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to effectively communicate in English, Spanish proficiency preferred. 

MATHEMATICAL SKILLS

Ability to apply concepts.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

COMPUTER SKILLS

To perform this job successfully, an individual should have a general knowledge of computers and security measures and a specific knowledge of database software; internet software; online forms protocol; and internet navigation. Proficient in Microsoft Office Suite and Outlook.

CERTIFICATION, LICENSES & REGISTRATIONS

• CPR (Cardiopulmonary Resuscitation) 
• First Aid Training 
• AED (Automated External Defibrillator)

OTHER QUALIFICATIONS

• Ability to establish and sustain effective working relationships with a team, as well as external agencies and partners when required.
• Excellent verbal and writing skills. 
• Excellent organizational and time management skills, as well as the ability to work independently.
• Skills in coordinating activities, evaluating data and establishing priorities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

Disclaimer: Job descriptions are not meant to be all-inclusive and the job itself is subject to change. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

UNIVERSITY AREA CDC IS AN EQUAL OPPORTUNITY EMPLOYER. UNIVERSITY AREA CDC DOES NOT DISCRIMINATE APPLICANTS OR EMPLOYEES FOR TERMS OF EMPLOYMENT ON THE BASIS OF RACE, CREED, COLOR, ETHNICITY, NATIONAL ORIGIN, ANCESTRY, RELIGION, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY, GENETIC INFORMATION, FAMILIAL STATUS, MARITAL STATUS, PREGNANCY, AGE, DISABILITY STATUS, VETERAN STATUS OR ANY OTHER TERMS PROHIBITED UNDER COUNTY ORDINANCE, STATE OR FEDERAL LAW.