Workforce Planning

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our Sales teams advocate for our products and the customers they serve. We’ve built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.

Job Duties and Responsibilities

DISH is seeking a seasoned Salesforce Leader with System Architecture Background and a deep understanding of the platform along with a proven track record of leading and developing high-performing teams. You will be responsible for managing a team of Salesforce Administrators, Developers, and Analysts, driving continuous improvement, and ensuring optimal utilization of the platform to achieve business objectives. Additionally, your system architecture background will be invaluable in driving design and implementing robust, scalable Salesforce solutions.

Key Responsibilities:

Team Leadership:
Lead and inspire a team of Salesforce professionals including developers and system administrators, fostering collaboration, development, and high morale
Conduct regular performance reviews and provide coaching and mentoring to enhance individual and team performance
Manage workload, delegate tasks effectively, and ensure timely completion of projects

Salesforce Expertise:
Possess a comprehensive understanding of Salesforce architecture, functionality, and best practices
Configure and customize Salesforce instances to meet specific business needs and optimize user experience
Analyze data and reporting to identify opportunities for improvement and optimize workflows
Guide and train Salesforce developers to reach new levels of expertise

System Architecture:
Work alongside Dish Business’ salesforce architect to collaborate on design and implementation of scalable, secure, and efficient Salesforce solutions aligned with business requirements
Collaborate with cross-functional teams, including IT, business stakeholders, and developers, to understand needs and translate them into actionable solutions
Stay informed of the latest advancements in Salesforce technology and adapt strategies accordingly

Project Management:
Manage Salesforce projects, ensuring they are delivered on time, within budget, and meet defined goals
Develop and document project plans, track progress, and identify and mitigate risks
Define annual system development goals, maintenance, and drive capacity planning across allocated team members
Collaborate with stakeholders to manage expectations and deliver successful outcomes

Metrics and Reporting:
Establish key performance indicators (KPIs) and measure Salesforce user adoption, data quality, and system performance
Generate insightful reports and presentations to communicate platform value and ROI to stakeholders
Continuously identify and implement opportunities for improvement based on data analysis

Skills, Experience and Requirements

Education and Experience:

Bachelor's degree, preferably in Computer Science, Information Technology/Systems, Computer Engineering, or related IT discipline (or equivalent work experience); Masters Degree a plus
8-10+ years of experience working with Salesforce, including experience in configuration, customization, administration, and development
2-5 years of experience managing a team of Salesforce professionals

Skills and Qualifications:

Strong understanding of system architecture principles and their application to Salesforce solutions
Proven ability to lead, motivate, and develop high-performing teams
Excellent communication, interpersonal, and problem-solving skills
Strong analytical and reporting skills
Highly organized with attention to details; ability to work independently or as part of an effective team
Ability to effectively prioritize efforts on multiple projects simultaneously
Salesforce certifications (Admin, Developer, Advanced Admin, etc.) are a plus
Apply objective, analytical, and orderly thinking to the analysis of complex problems
Demonstrate curiosity, embrace the adventure, willing to take risks & try innovative approaches, being adaptable to change, and learn from failures
Strong desire to learn and add value to all aspects of the DISH business
Self-starter needing minimal guidance and support for day-to-day tasks

Salary Ranges

Compensation: $110,100.00/Year - $157,300.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.