Workforce Scheduling Application Functional Lead, Sr

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Senior Workforce Scheduling Application Functional Lead, you’ll provide senior-level functional leadership and support for enterprise workforce scheduling solutions. You’ll serve as the functional owner for scheduling configuration, governance, optimization, reporting, testing, and operational support while partnering with staffing, timekeeping, payroll, human resources, information systems, and operational leaders.

Job Duties & Responsibilities

Leads functional oversight of workforce scheduling capabilities, including advanced scheduling, on-call scheduling, self-scheduling, and open shift management 
Establishes scheduling standards, governance processes, configuration best practices, and operational workflows 
Leads scheduling optimization initiatives to improve workforce utilization, staffing effectiveness, and employee experience 
Serves as the primary liaison to central and operational staffing offices, including inpatient nursing and other clinical and support areas 
Facilitates requirements gathering, prioritization, issue resolution, and governance discussions with stakeholders 
Provides advanced functional support and configuration management for scheduling templates, open shift workflows, staffing rules, and schedule-generation settings 
Supports system upgrades, releases, testing, validation, and enhancement deployments 
Ensures scheduling configurations align with timekeeping, payroll, pay-rule, labor-policy, and operational requirements 
Evaluates downstream impacts of scheduling changes and partners with payroll and timekeeping teams during testing and configuration reviews 
Develops scheduling dashboards, scorecards, and workforce-management reports 
Monitors schedule effectiveness, open shifts, overtime, staffing coverage, and utilization metrics 
Provides data-driven recommendations to operational leaders to improve scheduling performance 
Leads functional design, testing, validation, deployment, training, communications, and organizational adoption activities 

Qualifications

Bachelor’s degree required 
Master’s degree in health care administration, business administration, information systems, or a related field preferred 
Five years of workforce management, scheduling systems, health care operations, or business systems experience required 
Three years of experience supporting workforce management applications, including advanced scheduling and on-call scheduling, preferred 
Experience supporting integrated workforce management, timekeeping, and payroll environments preferred