Working Front Desk Supervisor

The Front Office Supervisor is responsible for overseeing the front office staff and the daily operations of the front office to ensure maximum patient satisfaction.

Role Functions:

1. Oversee the front office staff, including schedules, training and performance on an ongoing and

2. consistent basis.

3. Oversee all aspects of the front office including, but not limited to, check-in, check-out,

insurance verification, managing phones, collecting payments, scheduling patient appointments and surgeries, etc.

4. Facilitate training of front office new hires and other training initiatives as needed for front

office staff.

5. Acts as backup for front office when short staffed.

6. Assist front office staff with incoming faxes, referrals, phone calls, difficult patients etc.

7. Edits, updates, and approves timecards timely and accurately for assigned employees on a

consistent basis according to established pay periods.

8. Maintains office supply inventory for front office staff and orders additional supplies as needed.

9. Works closely with other department supervisors, physicians, and practice administrators to

ensure positive flow of the office and patient experience.

10. Maintains a standard level of professionalism with patients, physicians, public and colleagues.

11. Performs as a positive member of a team with a willingness to help others who are in need.

12. Be open to constructive feedback and suggestions for improvement.

13. Be generous with skills and abilities by educating others on new ideas and techniques; offer constructive input to support the work area appropriately and respectfully.

14. Know and follow policies and procedures for both practice and department safety issues.

15. Other job-related duties as assigned.

Education: High school diploma or equivalent required.

Experience: 1-2 years’ supervisory experience in a medical office setting preferred.