Workplace Concierge

About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:
Circles is looking for people with a real passion for hospitality. This is the perfect role for someone who loves working with people and providing world-class customer service. You are the first point of contact for employees and guests visiting our client. You ensure that the office and workplace run smoothly and efficiently, greeting employees, visitors and guiding vendors to support the operations of the office. We’re looking for a team player who can seamlessly handle the entire welcome and reception area as well as support the workplace experience, amenity and common areas.

This role is located 100% on-site, and is a full-time temporary position. The anticipated pay range is $23.00 - $25.00 per hour.

Job Responsibilities:

• Serve visitors by greeting, welcoming, directing and announcing them appropriately.
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges, etc.)
• Anticipate team member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
• Periodically inspects common area equipment to ensure good operating condition
• Update appointment calendars and schedule meetings/appointments.
• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing, mail sorting, package handling, etc.
• Ensure that supply stations and first aid kits around the office remain well stocked.
• Determine standard supplies and information to be maintained at the reception areas, in the pantries and within other common areas
• Assist with the food and beverage program by alerting the proper vendors of any issues with inventory or service issues that may arise.
• Accept and forward mail/deliveries and assist with directing large deliveries as needed.
• Support matters relating to desk assignments within our desk booking system.
• Assist with event food set up and take down when needed for any large meetings.
• Follow up with team members who have submitted workplace tickets.
• Act as an extension of and assist in the Workplace Services mission of making our client site the best place to work.
• Complete special projects as needed for the Workplace Services team.
• Provides personal services to employees and visitors including but not limited to: arranging, booking and confirming recreational, dining, and/or business activities, arrangement of transportation & travel arrangements, tickets and entertainment activities, storytelling & campus tours, meal & activity reservations, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other amenity services as needed
• Ensure reception waiting areas are tidy, well stocked and welcoming.
• Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.

The ideal candidate must possess the following attributes:

• Proactive
• Energetic
• Self-starter
• Deadline oriented
• Positive attitude
• Problem-solver
• Identifies and communicates priorities
• Calmly manages multiple tasks
• Welcomes change

• Manage and prioritize multiple tasks daily
• Must have at least 3+ years of hospitality or related experience (hotel experience preferred)
• Excellent written and oral communication skills
• Ability to adhere to schedule and be punctual
• Flexibility to adapt to changing priorities
• Proficient with Microsoft Office Suite
• Professional appearance
• Great, helpful attitude in partnering with many different teams

• Medical, dental, vision Insurance starting the first day of the month after hire
• Long term and short term disability insurance pair for by Circles
• 401k with match
• Life insurance paid for by Circles
• Paid holidays and paid time off
• Access to discount programs