Workplace Operations Specialist

THE WORK:

The Workplace Operations Specialist provides outstanding customer service and supports the daily management of the office, employee experience, vendor relations, and overall office and building maintenance. Ripple's Chicago office is currently under construction, and this role will be instrumental in standing it up from day one — helping develop the procedures, programming, and partnerships that set the foundation for a great workplace and employee experience. In this role, you have the strong ability to think on your feet, assigning an appropriate level of urgency to specific situations and working on projects independently. You are a diligent and resourceful problem-solver, able to iterate until the right solution is found. You can easily collaborate and communicate with internal teams and external partners.

WHAT YOU’LL DO:

Office Management

• Oversee day-to-day workplace operations including food programs, deliveries, mailroom, decor, and supply ordering


• Ensure smooth functionality, high service standards, and a consistently positive employee experience as the site scales


• Develop, execute, and maintain office procedures and workplace programming for a brand new space


• Maintain a welcoming, safe, and professional office environment and serve as the primary point of contact for employees and guests for workplace-related questions, requests, and support

Employee Experience & Events

• Promote a culture of inclusion, hospitality, collaboration, and productivity across assigned office locations


• Plan and execute surprise and delight moments for employees


• Partner with the People team on onboarding logistics to ensure new hires have a welcoming first-day experience, including desk setup, office tours, and introductions to workplace resources


• Coordinate logistics for onsite meetings and events, including meeting room/furniture setup and food orders

Facilities & Vendor Management

• Support relationships with external vendors including building management, food & beverage partners, janitorial services, and repair and maintenance contractors, ensuring SLAs are met


• Coordinate facility maintenance and repairs, including preventative maintenance and urgent issues (e.g. carpet cleaning, paint touch-ups, furniture repair, plumbing, electrical, lighting, conference room AV diagnosis). Coordinate with building management for work order requests


• Assist in updating floor plans, perform moves, and coordinate new hire space assignments

Collaboration & Support

• Collaborate with key partners such as Global Workplace, Security, IT/AV, and Communications teams to ensure seamless daily operations


• Act as a point of escalation for workplace-related feedback, issues, and suggestions, and partner with the Workplace team on resolution

WHAT YOU'LL BRING: 

Experience & Education

• Associate's degree or higher


• 2–4 years of facilities or workplace experience

Skills

• Excellent customer service skills with the ability to interact with all levels of personnel, external customers, and vendors


• Strong attention to detail


• Excellent organizational and time management skills


• Excellent interpersonal and communication skills


• Ability to work independently


• Comfortable working with and around C-suite level executives


• Display a willingness to be flexible and exhibit a professional manner, including availability for additional hours when needed

Technical & Physical

• Proficiency with Google Workspace (Docs, Sheets, Drive, etc.)


• Ability to process invoices for department manager approval


• Ability to lift 30–40 lbs