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Workshop Manager

icon building Company : Blackstar
icon briefcase Job Type : Full Time

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Job Description - Workshop Manager

Workshop Manager & Technical Service Specialist – Gearboxes & Winches

Location: Ponchatoula, LA 70454
Salary: $60K – $70K + Bonus | Relocation Support Available

We are seeking an experienced Workshop Manager & Technical Service Specialist to lead technical service, spare parts sales, and repair operations for drive technology products. This hands-on role combines mechanical expertise, customer support, and sales to ensure top-quality service and client satisfaction.

Key Responsibilities:

  • Lead spare parts sales, claims, and repair management for gearboxes and winches.
  • Provide technical consulting and customer support for drive technology products.
  • Collaborate with inside sales on orders, proposals, and customer negotiations.
  • Plan, coordinate, and execute on-site service operations, including assembly, inspections, and repairs.
  • Troubleshoot and perform mechanical repairs both in-house and at customer locations.
  • Prepare quotations, technical documentation, and customized solutions.
  • Conduct customer meetings, technical inspections, and tailored sales presentations.
  • Accurately document sales activity, service operations, and market trends.
  • Participate in ongoing product and technical training to stay current with industry developments.

Required Qualifications:

  • Hands-on experience assembling, maintaining, and repairing gearboxes and winches.
  • Strong technical knowledge of mechanical systems, ideally in drive technology.
  • Ability to troubleshoot and perform independent repairs on-site and in-house.
  • Valid driver's license and willingness to travel frequently, including international assignments (~35%).
  • Strong communication skills and a customer-oriented mindset.
  • Proficient in MS Office; ERP system experience (Sage) is a plus.

Preferred Qualifications:

  • Customer service or technical field service experience.
  • Experience with ERP systems (Sage).

Why Join Us:

  • Competitive compensation with bonus eligibility.
  • Opportunity to work with advanced drive technology products.
  • Hands-on role with career growth and professional development.
  • Relocation support for the right candidate.
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