Workshop Manager

Workshop Manager & Technical Service Specialist – Gearboxes & Winches

Location: Ponchatoula, LA 70454
Salary: $60K – $70K + Bonus | Relocation Support Available

We are seeking an experienced Workshop Manager & Technical Service Specialist to lead technical service, spare parts sales, and repair operations for drive technology products. This hands-on role combines mechanical expertise, customer support, and sales to ensure top-quality service and client satisfaction.

Key Responsibilities:

• Lead spare parts sales, claims, and repair management for gearboxes and winches.
• Provide technical consulting and customer support for drive technology products.
• Collaborate with inside sales on orders, proposals, and customer negotiations.
• Plan, coordinate, and execute on-site service operations, including assembly, inspections, and repairs.
• Troubleshoot and perform mechanical repairs both in-house and at customer locations.
• Prepare quotations, technical documentation, and customized solutions.
• Conduct customer meetings, technical inspections, and tailored sales presentations.
• Accurately document sales activity, service operations, and market trends.
• Participate in ongoing product and technical training to stay current with industry developments.

Required Qualifications:

• Hands-on experience assembling, maintaining, and repairing gearboxes and winches.
• Strong technical knowledge of mechanical systems, ideally in drive technology.
• Ability to troubleshoot and perform independent repairs on-site and in-house.
• Valid driver's license and willingness to travel frequently, including international assignments (~35%).
• Strong communication skills and a customer-oriented mindset.
• Proficient in MS Office; ERP system experience (Sage) is a plus.

Preferred Qualifications:

• Customer service or technical field service experience.
• Experience with ERP systems (Sage).

Why Join Us:

• Competitive compensation with bonus eligibility.
• Opportunity to work with advanced drive technology products.
• Hands-on role with career growth and professional development.
• Relocation support for the right candidate.