Workshop Manager and Technical Service Specialist

End client name: Zollern

Role: Workshop Manager & Technical Service Specialist (Spare parts sales, claim and repair management)

Location: Ponchatoula, LA 70454

KEY RESPONSIBILITIES:

• Development and execution of sales strategies to expand into new markets and maintain existing client relationships


• Customer support and technical consulting for ZOLLERN Drive Technology products, including spare parts, complaints, and repairs


• Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations


• Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches


• Independent troubleshooting and mechanical repair work, both in-house and at customer locations


• Preparation of quotations and technical documentation for spare parts and repair services


• Conducting customer meetings, technical inspections, and tailored sales presentations


• Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery


• Processing customer orders in line with deadlines, cost targets, and quality standards


• Preliminary contract reviews and support in customer negotiations


• Accurate documentation of sales activities, service operations, and market trends


• Participation in ongoing training to stay current with product offerings and industry developments.

QUALIFICATIONS:

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches


• Strong technical understanding and affinity for mechanical systems, ideally in drive technology


• Structured and independent working style with a high level of responsibility and reliability


• Experience in customer service or technical field service is highly desirable


• Valid driver's license


• Willingness to travel frequently, including international assignments (approx. 35% or more)


• Team player with strong communication skills and a customer-oriented mindset


• Ability to professionally interact with clients on-site and represent the company


• Proficient in MS Office; experience with ERP systems (Sage) is a plus