Workshop Manager - Boston, MA

Headquartered at Brussels Airport (BRU-Belgium), TCR is the global leading provider of turnkey solutions for aviation Ground Support Equipment (GSE). TCR offers expertise in rental and operational leasing of GSE, maintenance, ramp assistance and fleet management. TCR employs approx. 1,500+ people globally and is present in over 200+ airports in Europe, South-East Asia, Australia and North-America.
TCR is operating in a niche market in which it is market leader. The company is growing at a fast pace and introducing its unique turnkey model in the North-American market.
TCR is a company where employees are at the heart of the success of the company. TCR provides not only a job, but also a long-term commitment in an environment where people can develop themselves and their careers. TCR is all about fun and passion!
Job Purpose:
You will be accountable for leading the technicians on the workshop floor, including overseeing effective management and performance of the Newark maintenance operation, delivering outstanding levels of service and compliance with Quality Standards, promoting safe working practices, improving day to day operations, ensuring paperwork is completed to a high standard by the technicians and ensuring a high level of quality standards to our customers.
Key Accountabilities
Workshop:
Oversee and liaise with the lead hand regarding status updates, breakdowns, repairs and any new work that may be required;
Daily management of vehicle turnaround times and productivity of all staff;
Daily management of workshop floor and associated yard;
Provide regular updates to the regional operations manager:
Conduct daily reviews of all completed work, ensuring all aspects of jobs are captured, parts, time and description:
Ensure that Safe working systems are practices are followed and managed at all times;
Ensure all toolbox talks are communicated in a timely fashion;
Seek approval in line with customer requirements prior to work being undertaken:
Ensure the chargeable defects authorisation process has been fully managed, including warranty repairs;
Ensure all KPI`s and budgets are adhered to;
Ensure all costs are challenged and pre-authorised in regards to Subcontract, Parts and overtime;
Manage any underperforming staff using company procedures which may result in disciplinary hearings where applicable;
Manage all absence, deal with all cases of regular sickness/lateness;
Undertake and complete ‘Return to Work’ interviews and follow the company’s disciplinary procedures where applicable;
Manage the process to guarantee day to day servicing and R&M planning, preparation and standards are carried out according to company procedures, as well as being on top of vehicle inspections, cleaning and auditing;
Ensure that all defects are repaired effectively and relevant records are maintained;
Manage shift patterns and staff availability;
Develop and motivate all staff and ensure new staff members receive the correct induction;
Managing sub-contractors and visitors on-site, ensuring any sub standard work or activities are investigated;
A customer focussed approach is needed to ensure that customer returned products adhere to performance and quality specification;
Undertake and complete any investigation and follow up reports regarding vehicle and personal accidents, to the required standard;
Outcome, Results and Key Performance Indicators:
Budgetary compliance
Productivity
Productivity vs Hours sold
Breakdown Response times
Quality Checks
Customer Complaints
Absence & Sickness monitoring
Performance Management
KPI’s
Duties and Responsibilities:
Supervise and evaluate assigned staff;
Monitor department performance concerning quality and efficiency of repair processes;
Provide priorities for technical problem solving by identifying training needs and requirements;
Ensure technical manuals, documented procedures and service bulletins are available and used;
Establish working relationships and coordination with all departments;
Perform other duties and assume other responsibilities as assigned;
Health & Safety Requirements:
Promote the company OSHA standards at all times, ensuring team buy in and compliance;
To act responsibly and to do everything they can to prevent injury to themselves and other persons;
Observe all rules and appropriate operating procedures and instructions regarding safety at all times;
Ensure all employees utilise correctly all safety equipment, protective devices and PPE (if applicable);
Report all accidents and incidents, dangerous occurrences, near miss events, damage or potentially dangerous situations, whether persons are injured or not, via Quentic at the earliest opportunity;
Cooperate in the investigation of any accident or incident;
Report any unsafe or defective plant, tools, equipment, PPE, practices, methods or other hazards;
Participate in improving health and safety in the Company by making suggestions in these matters to the Manager or Safety Representative.
Dimensions of Job:
6 Staff
24/7 operation
Fleet & Plant
Commercial Vehicles
Key Relationships:
Lead Hand
Customers
Regional Operations Manager
Senior Management
Knowledge and Skills:
Customer oriented / Service delivery focused
Ability to lead and manage a team
Knowledge of shift patterns
Analytical, numerate
Good financial understanding
Good understanding of Health and Safety
Excellent communication and presentation skills
Ability to promote strong management of technical staff
Understanding of workshop procedures and systems
Good organisational skills
Experience:
Supervisory experience (desirable)
Operational vehicle / Logistical background desirable
Experience of working in a customer focused environment
Experience in the vehicle maintenance sector
Management experience of managing large teams
Qualifications:
Previous supervisory experience
Good general level of education
Good knowledge of mechanical / engineering is desirable
Behavioural Capabilities:
Ability to deal effectively with people at different levels
Good team player, willing to listen and take new ideas on board
Have a ‘Can Do’ attitude - good at making things work and get the job done
Professional, proactive approach.
Ability to quickly assess and resolve problems

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