Commonwealth of PA 2 - PennDOT- PS3 A4 SC3 - Workstation Specialist/PC LAN Tech - 767420
Location: District 7, Dauphin County- DVS
Essential Responsibilities
• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
• Effectively leads product tests and trials.
• Identifies appropriate business examples to illustrate key concepts / features.
• Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team.
• Develops contingency plans as necessary.
• Applies specific expertise to ensure that products meet defined customer objectives.
• Anticipates and resolve issues specific to the team.
• Determines time estimates and schedule for own work and resolve issues in a timely manner.
• Identifies and tracks issues, risks and action items.
Required Skills and Experience
1. Required: Valid Driver’s License
2. Required: 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
3. Required: 3+ years experience installing and supporting laptops/docking stations
4. Required: 3+ years experience installing and supporting multifunction print devices
5. Required: 3+ years experience with Remedy or similar ticketing system
6. Required: 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations)
7. Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language
8. Desired: Experience with Cisco VPN router installation and support
9. Desired: Experience with Active Directory
10. Desired: Experience with Hyena System Management Software
11. Desired: Experience with Microsoft System Center Configuration Manager
12. Desired: Experience creating process documentation (strong writing skills)
13. Desired: Experience in project management
14. Desired: Experience leading team deployments
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
Salary :
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