Workstation Support Technician

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Workstation support Technician

Workstation support Technician (Topeka, KS - Onsite)

MAJOR RESPONSIBILITES:

·        Install, configure, and maintain hardware and software
components on company devices. 

·        Provide timely and effective technical support to
end-users through various communication channels (in-person, remote, email,
phone). 

·        Diagnose and resolve hardware and software problems,
ranging from basic issues to complex technical challenges. 

·        Assist in the setup and configuration of new
workstations, including user accounts, email, and necessary applications. 

·        Respond to and prioritize support requests based on
urgency and impact on business operations. 

·        Troubleshoot network connectivity and printer-related
issues. 

·        Maintain accurate records of hardware inventory. 

·        Educate end-users on basic troubleshooting techniques
and best practices to minimize technical issues. 

·        Contribute to the development of documentation and
guides for common technical procedures. 

·        Maintain accurate records of user-reported issues,
troubleshooting steps taken, and problem resolution outcomes in a ticket
tracking system. 

·        Stay current with industry trends and advancements in
workstation technology. 

·        Other competencies as required by specific assignments
may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks
and other equipment. 

SKILLS AND ABILITIES REQUIRED:

·        High school diploma or equivalent; associate or
bachelor’s degree in a relevant field preferred. 

·        Proven experience (2 years) as a workstation support
technician or in a similar technical support role. 

·        Proficiency in diagnosing and resolving hardware,
software, and network issues in a Windows environment. 

·        Communicate effectively with both technical and
non-technical users, providing clear instructions and assistance. 

·        Strong knowledge of operating systems, productivity
software, and office applications. 

·        Familiarity with DNS, Active Directory (what it does
and how it works), and VPN. 

·        Excellent communication skills, both verbal and
written, with a customer-oriented approach. 

·        Ability to adapt to changing priorities and manage
multiple tasks in a fast-paced environment. 

·        Strong problem-solving skills and the ability to think
critically under pressure. 

·        Adept at working independently as well as
collaboratively within a team. 

·        Relevant certifications (e.g., CompTIA A+, Microsoft
Certified Desktop Support Technician) are a plus. 

·        Prior customer service experience including face to
face and via phone. 

·        Candidate must have valid state issued driver’s
license. If required to travel, they will drive an Client vehicle. 

·        Soft skills will be considered as well as technical
capabilities. Soft skills will include someone that fits in with the team, who
can work with customers and breakdown complex concepts for users to
understand. 

·        Physical Requirements: 

·        The ability to lift and carry computer equipment and
peripherals weighing up to 70 pounds. 

·        Comfortable performing tasks that involve bending,
kneeling, and reaching in tight spaces. 

.

About us

About us:

OTSI is a global technology
partner providing enterprise IT consulting, digital solutions, and managed
services. We help organizations modernize complex technology landscapes,
harness the power of data, and build scalable AI-led ecosystems to accelerate innovation
and business growth. With over 26 years of experience, we consistently turn
complex challenges into success stories through our strong technical
capabilities and deep industry knowledge. Our global team of 1,800+
professionals, spread across 6 countries, delivers cutting-edge solutions for
customers across Banking, Financial Services, Insurance, Transportation &
Logistics, Energy & Utilities, Healthcare & Life Sciences, Government,
Hi-Tech, Telecom & Media, Manufacturing, and more.

Our focused technology
areas:

·        AI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing,
Intelligent Processing, Physical Intelligence)

·        Data & Analytics (Data Architecture, Data Engineering, Data
Migration, Data Modernization, Big Data, Analytics and BI)

·        Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture,
Hybrid and Multi-Cloud)

·        Digital Engineering (Application Modernization, Product Engineering,
Platform Engineering, DevSecOps)

·        Quality Engineering (Manual Testing, Nonfunctional testing, Test
Automation, Digital Testing)

·        Enterprise Platforms (SAP, Microsoft, Oracle, etc.)

Our focused industries and
target segments:

·      
Banking, Financial Services, & Insurance

·      
Manufacturing, Transportation, & Logistics

·      
Energy & Utilities

·      
Telecom & Media

·      
Healthcare & Lifesciences

·      
Government & Public Sector (FED, SLED, & Partners)

·      
Hi-Tech