WOW Ambassador

ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Our growing WOW Casino Rewards team is seeking a candidate that thrives working in a high pace, dynamic, and challenging environment with the public.

The WOW Ambassador manages the enrollment of casino guests into the WOW Casino Rewards program and provides superior service to all guests. A WOW Ambassador must have superior communication skills, sound judgement, and ability to engage with guests from all walks of life.

Role and Responsibilities: (Includes but is not limited to the following):

• Manages the WOW Casino Rewards new member enrollment process at kiosks, mobile machine enrollments, and WOW Rewards center; ensuring enrollment targets are met and all customer contact information is collected accurately.
• Engages and educates guests on all aspects of the WOW Casino Loyalty program, highlighting program benefits, promotions, drawings, and special events.
• Assists guests resolving service issues, concerns, and problems to ensure optimal guest satisfaction.
• Identifies guests actively gaming not currently enrolled in WOW Casino Rewards, utilizes tools to locate in the casino, and enrolls the guest in WOW Casino Rewards.
• Maintains and communicates extensive knowledge of all casino events, promotions, drawings, and loyalty programs.
• Recognizes qualified VIP clientele and facilities introduction to host team to develop guest gaming and establish brand loyalty.
• Being a Westgate property ambassador and effectively communicating a multitude of aspects within the property; including live entertainment, hotel happenings, general property information, and special group info
• Complies with Westgate Las Vegas Resort & Casino standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.

Seeking a dynamic, energetic, extroverted, and highly organized candidate with a background in customer service; casino industry experience preferred. Experience with Microsoft Office and casino software systems preferred.

Experience  Requirements:

• Public relations skills required
• Public speaking skills required
• Strong written and communication skills
• Strong time management skills
• Understanding of casino player management system

Education Requirements:

High School Diploma