WPN Program Lead, Trust & Safety - Temporary

Thoughtfully analyze program data, policy guidelines, and incident reports to identify potential concerns around WPN policy adherence. Conduct comprehensive investigations, document evidence, and apply good judgment in enforcing program rules. Communicate clearly to partners and players about policy outcomes, maintaining professionalism in all interactions. Manage a dynamic workload of inquiries, investigations, and communications, ensuring responsive and timely follow-through. Review partner-reported issues or concerns, assess their impact, and escalate them where appropriate, using discretion and care. Leverage internal systems and external context to build a well-rounded view of each case and stay informed on best practices in trust & safety. Collaborate closely with cross-functional teams to ensure consistent and fair application of policies across all regions and scenarios. Minimum of 4 years of experience in Trust and Safety, investigations, fraud analysis, or a related field Proven experience in conflict resolution and de-escalation. Excellent critical thinking and investigative abilities. Strong empathy and communication skills, especially in high-pressure or emotionally charged conversations. Strong organizational and multitasking skills in a dynamic environment. Familiarity with Wizards Play Network (WPN) policies is a strong plus. Knowledge of Magic: The Gathering or experience within the gaming/retail industry is highly desirable. Cultural awareness and/or work experience with regions such as Latin America or APAC is beneficial. Bilingual or multilingual candidates are encouraged to apply.