WQC DevOps Manager

Role Summary

The
WQC DevOps Manager is responsible for overseeing the Website Quality Control
platform hosted on AWS cloud infrastructure. This is a high -impact,
cross -functional leadership position that demands strategic thinking,
executive -level communication, and the ability to manage complex,
mission -critical operations on a scale. The role drives seamless delivery,
reliability, and continuous improvement of a large -scale federal CMS platform
while serving as a key decision -maker and trusted advisor to
government stakeholders.

This
position sits at the intersection of technology, operations, and program
strategy, requiring the manager to be technically strong and lead platform engineering team, align
third -party vendors, and champion innovation through AI/ML initiatives. The
scope and complexity of this role encompasses full program lifecycle oversight,
multi -stakeholder governance, and strategic technology leadership.

Key Responsibilities

Platform &
Operations Management

• Provide strategic
  oversight of a mission -critical CMS DevSecOps platform fully hosted on AWS
  cloud, including EKS -based containerized workloads.
  
• Ensure platform
  availability and reliability through 24x7 maintenance and support
  operations, making high -stakes decisions to minimize downtime and protect
  service continuity.
  
• Oversee incident
  management to ensure all issues and outages are resolved within stipulated
  SLAs, including escalation management and executive communications during
  critical events.
  

• Coordinate with
  third -party vendors to align deliverables, SLAs, and technical
  requirements, acting as the primary accountability owner for
  vendor performance.
  
• Promote DevSecOps practices throughout the development and operations lifecycle, establishing program -wide standards for security and compliance.
  

Team Leadership

• Lead, mentor, and manage
  a multi -disciplinary team of AWS and DevOps engineers, driving
  high performance and professional growth.
  
• Provide strategic guidance, prioritization,
  and support to ensure team performance and on -time delivery of program
  commitments.
  
• Foster a collaborative, accountable, and
  innovation -driven team culture.
  
• Serve
  as an escalation point and decision authority for all team -level
  technical and operational challenges.
  

Agile Delivery &
Program Governance

• Facilitate and manage Agile ceremonies
  including daily stand -ups, sprint planning, and Program Increment
  (PI) planning meetings, ensuring alignment across all workstreams.
  
• Manage and maintain work items, backlogs, and
  documentation in Jira and Confluence, providing full
  program visibility to leadership.
  
• Own program -level reporting and ensure
  delivery metrics are consistently communicated to senior stakeholders.
  

Stakeholder
Communication & Collaboration

• Serve as the 
  point of contact and strategic liaison for the Contracting Officer
  Representative (COR) and CMS Product Owner.
  
• Lead executive -level
  briefings and prepare clear, concise written communications, reports, and
  status updates for leadership and government stakeholders.
  

• Manage
  stakeholder relationships by balancing competing priorities, managing
  expectations, and driving consensus across diverse groups.
  
• Facilitate
  communication and collaboration across teams ensuring transparency and
  alignment at all levels.
  

Technology Innovation
& Strategic Planning

• Lead and define
  the strategic roadmap for new technology initiatives with a focus
  on AI/ML integration and adoption across the platform.
  
• Evaluate emerging
  tools and technologies to drive platform modernization, efficiency, and mission
  impact.
  
• Lead assessment of
  return on investment for new solutions that are proposed.
  
• Prepare justifications
  and ROIs for new initiatives to obtain client approval,
  demonstrating business acumen and strategic vision beyond technical
  management.
  

Requirements

Required
Qualifications

• Bachelor’s degree in
  computer science, Information Technology, or a related field.
  
• 10+ years of
  experience in DevOps, cloud operations, or IT program/project management.
  
• Demonstrated
  experience in a senior leadership or management role overseeing
  complex, multi -team programs.
  
• Strong knowledge
  of AWS cloud environments and cloud -native architecture (hands -on
  technical execution not required).
  
• Working knowledge
  of DevSecOps principles and best practices.
  
• Proven experience
  managing Agile delivery including stand -ups, PI planning, and sprint
  ceremonies.
  
• Proficiency
  with Jira and Confluence for work item and documentation
  management.
  
• Exceptional written
  and verbal communication skills, with the ability to engage effectively at the
  executive level.
  
• Demonstrated
  experience managing third -party vendor relationships and holding vendors
  accountable to SLAs.
  
• Ability to manage and
  support 24x7 operations environments with sound judgment under
  pressure.
  
• Strong strategic
  thinking, risk management, and problem -solving capabilities.
  

Preferred
Qualifications

• Experience
  with EKS (Elastic Kubernetes Service) or containerized platform
  management.
  
• Familiarity
  with CMS platforms and processes.
  
• Experience
  leading AI/ML technology initiatives and building business cases for
  adoption.
  
• AWS certification
  (e.g., AWS Certified Cloud Practitioner, Solutions Architect).
  
• Prior experience
  working with or supporting federal government programs, including an
  understanding of federal compliance, procurement, and governance processes.
  
• Prior experience
  supporting CMS (Centers for Medicare & Medicaid Services) programs or
  initiatives is strongly preferred.
  
• Experience in a role
  with program -level scope and accountability, including budget awareness,
  strategic planning, and multi -stakeholder governance.
  

Benefits