WS - Sr. Operations Systems Manager

ABOUT THE JOB:

The Sr. Operations Systems Manager is responsible for driving operational improvements and efficiencies across the organization. This role acts as a key operations subject matter expert and focuses on driving key initiatives through process optimization, systems efficiencies, performance metrics, and ensuring the delivery of high-quality products or services. The ideal candidate will lead cross-functional teams, implement best practices, and create a culture of continuous improvement to achieve organizational goals.

WHAT YOU'LL BE DOING:

Operational Improvement & Execution:

• Drive initiatives where inefficiencies in workflows and processes are identified and implement improvements to optimize productivity and cost savings.


• Identifies issues in process and products, utilizing Lean Six Sigma methodologies to eliminate waste and reduce variation.


• Establish and maintain operational standards and ensure adherence across departments.


• Develop and track key performance indicators (KPIs) to measure operational success.


• Analyze data to identify trends, areas of improvement, and opportunities for innovation.


• Lead and mentor a team of operations professionals to achieve excellence in service delivery.


• Promote a culture of accountability, innovation, and collaboration across the organization.

Process Design and Optimization:

• Design, document, and implement end-to-end operational processes in alignment with business goals.


• Utilize lean methodologies, Six Sigma tools, or similar frameworks to drive process excellence.


• Stakeholder Collaboration:


• Partner with cross-functional teams (e.g., Branch Ops, IT, Procurement, Finance, etc) to align operations strategies with overall business objectives.


• Serve as the point of contact for process-related inquiries and act as a change agent within the organization.

Change Management:

• Lead change management efforts related to operational improvements, ensuring successful adoption and sustainability.


• Train employees on new processes and tools to ensure seamless integration into existing workflows.

Compliance and Risk Management:

• Ensure all deliverables comply with regulatory requirements, quality standards, and Willscot safety guidelines.


• Develop strategies to mitigate risks associated with operational inefficiencies.

EDUCATION AND QUALIFICATIONS:

Education and Experience:

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field 


• 5+ years of experience in operations management, process improvement, or a related role.


• Proven experience leading large-scale improvement initiatives.

Skills and Competencies:

• Strong knowledge of Lean, Six Sigma, or similar methodologies (certifications like Lean Six Sigma Green/Black Belt are a plus).


• Expertise in data analysis and the use of tools like Excel, Tableau, or Power BI.


• Strong understanding of ERP systems; preferably SAP and Salesforce


• Exceptional project management and organizational skills.


• Strong leadership and interpersonal communication skills to influence and inspire teams.


• Ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications:

• Experience with digital transformation and automation in operations.


• Knowledge of industry-specific tools and software for operations optimization.