WST Tech Supervisor

Job Title: Wellness Support Tech (WST) Supervisor
Locations: The Wave of Edgewater and The Wave of Clearwater – Clearwater, Florida
Facility Type: AHCA-Licensed, Women-Only Residential Mental Health Programs
Employment Type: Full-Time

About The Wave

The Wave of Edgewater and The Wave of Clearwater are AHCA-licensed, women-only residential mental health treatment facilities operating 24 hours per day, 7 days per week. We provide structured, trauma-informed care in a clinically supported and safety-driven environment.

We are seeking a strong, operationally focused WST Supervisor to oversee both locations and ensure consistency, accountability, and regulatory compliance across residential floor operations.

Position Overview

The Wellness Support Tech (WST) Supervisor oversees all Wellness Support Tech staff at both The Wave of Edgewater and The Wave of Clearwater.

This is a working supervisory role with direct operational authority.

The WST Supervisor is responsible for hiring, onboarding, training, scheduling, documentation oversight, performance management, and ensuring all tech duties are executed properly across both facilities.

This position is not designed to permanently fill open shifts. However, the Supervisor must be fully capable of stepping onto the floor when needed, supporting coverage during emergencies or staffing gaps, and ensuring uninterrupted client supervision.

Because both facilities operate 24 hours per day, this role requires consistent availability and responsiveness. The Supervisor must be accessible outside of standard business hours for urgent staffing, safety, or operational matters.

Key Responsibilities

Multi-Site Oversight
• Oversee WST operations at both Edgewater and Clearwater locations
• Ensure consistency in supervision standards, rounding protocols, and documentation practices
• Maintain alignment in policies, expectations, and disciplinary standards across both sites
• Maintain routine physical presence at both facilities

Supervision and Leadership
• Direct supervision of all Wellness Support Tech staff
• Hold staff accountable to facility policies and performance standards
• Conduct performance evaluations and corrective actions when necessary
• Address call-outs, performance issues, and coverage gaps immediately
• Maintain professional culture and structured leadership

Hiring and Staffing
• Interview and hire WST candidates for both locations
• Ensure all staff meet Level II Background Screening requirements under Florida law
• Verify regulatory eligibility before start dates
• Build and manage schedules for both sites
• Maintain appropriate staffing coverage standards

Training and Onboarding
• Lead onboarding and structured orientation for all new WST staff
• Ensure completion of required training modules and competencies
• Conduct hands-on shadow training and performance validation
• Provide retraining when documentation or compliance deficiencies are identified
• Ensure staff understand AHCA requirements, safety standards, and reporting obligations

Operational Oversight
• Ensure all tech duties are executed consistently and accurately
• Monitor rounding compliance (Q15, Q30, 1:1, or as clinically directed)
• Oversee timely and accurate incident reporting
• Conduct random audits of documentation and shift logs
• Maintain environmental safety and structured residential oversight

Floor Support
• Step onto the floor when necessary during staffing shortages or high-acuity situations
• Assist with admissions, room searches, discharges, and supervision coverage
• Model professionalism, boundaries, and structured engagement
• Maintain authority while remaining operationally engaged

Compliance and Accountability
• Ensure adherence to AHCA standards and internal policies
• Immediately escalate safety concerns or regulatory risks
• Maintain strict HIPAA compliance
• Enforce abuse, neglect, and incident reporting mandates
• Support audit readiness and inspection preparation

Availability Expectations

This is a leadership role within a 24-hour residential program. The WST Supervisor must:

• Be available and reachable for urgent operational matters
• Respond promptly to after-hours calls related to staffing or safety
• Work a minimum of two weekend days per month to physically check in on staff and operations
• Work between two and four evening shifts per month (not overnights) to check on night shift staff performance and supervision practices
• Maintain flexibility to adjust schedule based on census, acuity, or staffing needs

Qualifications

• Minimum two (2) years of supervisory experience in a behavioral health setting
• Minimum two (2) years of behavioral health experience in a residential or mental health environment
• Strong knowledge of structured residential treatment operations
• Demonstrated ability to lead, discipline, and hold staff accountable
• Strong documentation and communication skills
• CPR/BLS certification (or ability to obtain prior to start)
• Must pass Level II Background Screening through the Florida Clearinghouse

Preferred Experience

• Experience in AHCA-licensed residential facilities
• Multi-site supervision experience
• Experience building and managing shift schedules
• Experience leading onboarding and structured training programs

Work Environment

This role requires physical presence at both Clearwater locations, active floor engagement, and operational leadership. The ideal candidate is structured, decisive, and comfortable managing a 24-hour program with high accountability standards.

Compensation

Competitive compensation based on experience. Full-time benefits available.

If you are an operational leader who understands that supervision means ownership, structure, visibility, and accountability across multiple facilities, we encourage you to apply.