Yacht Division Product Specialist

OVERVIEW:

The Yacht Support Product Specialist is an integral part of the growth strategy and focus for the Yacht Division. The Yacht Support Product Specialist will be responsible for being a liaison to our teams as well as creating and delivering customer experience the drives a next level of confidence for our customers and the team. The growth & development of the Yacht Division requires that our valuable customers, retail locations and dealers are educated and supported at a high level.

DUTIES AND RESPONSIBILITIES: 

• Enthusiastically embrace MarineMax values 


• Acquire complete product knowledge of all Yacht Division models from all perspectives. 


• Work with Yacht Support and service teams to provide technical support to customers, technicians, service support, service managers and sales. 


• Embrace utilization of the MarineMax digital platform for all communication. 


• Collaborate with all team members, stakeholders, and dealer network to execute cohesive roll out campaigns for educational initiatives for our customers of the yacht division. 


• Collaborate with team on common issues for the manufacturer and work with Yacht Support to present a clear concise packet of information to the manufacturer to ensure issues are resolved or refined on future boats.


• Work closely with teams to tailor existing delivery documentation and refined specifically for yacht deliveries.


• Strategize with Yacht Support, Service Manager, National Warranty Manager to develop a gallery of training videos, how-to videos, and educational pieces for our customers.


• Support teams at regional boat shows and customer events.


• Maintain a professional and supportive relationship with all clients, fellow team members, vendors, and the manufacturers.


• Participate in and be a leader for getaways and yacht division customer events.


• Assist Yacht Support and stores to always maintain FANS Scores of 80% or higher for the Yacht Division.


• Support and work on all other tasks are deemed necessary for the team’s success.

REQUIREMENTS: 

• International and domestic travel required 


• Some weekends and after-hours support is necessary 


• Captains license a plus

The role works closely with the entire network of locations working with Yacht Support and assisting with the roll-out of these initiatives to MarineMax stores and related Yacht Division business units.