Yard Technician

Description

The Yard Technician serves as a key business partner in performing general maintenance and technical expertise to maintain organization of the equipment yard including assuring machines and equipment are clean and ready for customer check-in and check-out, sharing helpful knowledge on general operation of equipment/products provided by Curtis Lane, assuring customer satisfaction and customer loyalty. This entails adhering to schedules that meet customer needs, working collaboratively with the Service team and other departments to accomplish best outcomes that are productive and successful, maintaining safety practices and professionalism at all times, providing advice, troubleshooting concerns and providing resolution as well as maintaining detailed documentation as may be periodically required.

This role serves as the “face” of Curtis Lane Equipment and its products/services and must effectively collaborate with the team, build customer and employee loyalty, liaise cross functionally with business partners and vendors to convey satisfactory customer service at all times, abiding by the Company’s three (3) core values of Honesty, People and Growth, exhibiting a people focus perspective and genuine care and pride in our organization.

This role is responsible for effective problem solving and must consistently provide assertive diligence in collaborating with the team, anticipating needs, identifying opportunities and consistently providing solutions.  

Duties and Responsibilities:

• Prepares equipment by assuring properly cleaned using power washer and other cleaning tools
• Assists loading and unloading equipment
• Provides knowledge to customer related to proper and safe operating procedures
• Guages fuel and use meters and documents as necessary
• Stages equipment for deliveries
• Maintains clean, safe and organized equipment yard
• Assures equipment is properly tagged and has required keys
• May provide additional assistance in meeting customer and business needs
• Practice and enforce company safety policies at all times
• General knowledge of basic hand tools, air tools, precision measuring tools and instruments, diagnostic software
• Anticipates needs and initiates solutions that have collaborative buy-in
• Maintains solid understanding of product maintenance requirements and follows best practices to assure equipment readiness
• Accountable for maintaining adherence to company policies and regulations related to service delivery
• Maintains up-to-date training/knowledge on best customer service practices
• Maintains daily work flow, coordinates schedule based on customer and business needs, anticipates opportunities and uses agility to meet expectations and efficient time management of self and team
• Uses strategic thinking to problem solve and assure efficient work productivity
• Must successfully maintain a high level of customer service/customer satisfaction as well as build customer relationships ongoing.
• Must successfully demonstrate collaboration across all levels of the team, business partners, vendors and customers to troubleshoot and resolve concerns effectively
• Must successfully demonstrate representation of the store business/brands as the “face” of Curtis Lane, always positive, helpful and abiding by core mission and values
• Must meet/exceed expectations related to key performance metrics expected in the role
• Successfully mentor and others and also must be willing to learn, grow and stretch own capacity to achieve personal and company success; must demonstrate success in accepting delegated responsibilities and following instructions from peers, leaders, and others
• Maintain clear and organized documentation where necessary and initiates/follow up on process to assure a smooth customer experience
• Consistently epitomizes Company core values including genuine care for others
• Anticipates needs of the team related to effective service outcomes and assures effective communication with the team regarding status of equipment inventory
• Effectively demonstrates mechanical aptitude and experience with Bobcat machinery and their practical applications 
• Must exhibit good safety habits at all times and show initiative to address/resolve any safety concerns that may arise
• Anticipates other customer needs and collaborates with team to meet those needs
• Maintains availability to team through various modes of communication, i.e., in-person meetings, phone calls, radio, emails/text

Requirements

Qualifications/Requirements:

Must have valid driver’s license and clear driving record where applicable

Must possess excellent communications (verbal, listening, written and presentation)

Prior customer service and experience handling equipment/machines highly desirable

Must successfully demonstrate ability to anticipate concerns, troubleshoot and resolve to complete satisfaction

Must successfully demonstrate collaborative and positive approach with team and customers

Must demonstrate strong organization and attention to detail as well as strong understand of business management principals

Must successfully demonstrate ability to prioritize and perform efficiently

Must pose high level of confidence and transparency in sharing knowledge, advice to customers regarding their options

Must possess and successfully demonstrate ability to adapt to new information or changes and creates processes and systems to improve workflows.

Must be comfortable with ambiguous information and have confidence in handling and resolving conflict

Physical/Sensory Needs:

May lift, carry, push, pull up to 50 lbs at a time frequently, using assistance as needed. Requires walking, climbing stairs/ladders, bending, crouching, crawling, pushing, pulling, lifting, carrying, using required safety measures. Uses keyboards, monitors, and computers, phones, copy machines and other business equipment as well as tools/machinery requiring vision, listening, mathematical aptitude also hand/eye coordination and finger hand dexterity as well as use of legs, feet, arms, hands, fingers in operating machinery. Must be able to work indoors and outdoors in varying weather conditions, remaining standing and active for up to 100% of work schedule at times.