YES Lead Field Service Tech

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

The YES Lead Field Service Tech is responsible for overseeing Field Service Technician’s performance and inspecting repairs to ensure conformity to company standards.

Primary Responsibilities:

• Monitor Technicians during repair activities to ensure adherence to ethics and safety procedures


• Oversee Technicians and communicate goals


• Ensure Technicians have the resources needed for completion of job


• Organize and delegate daily repair tasks


• Interact with Service coordinator to provide feedback to the management group


• Ensure that all repairs meet quality standards


• Represent and advocate for team needs


• Motivate Techs to accomplish goals


• Other duties as assigned and qualified

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner


• Complete additional tasks as assigned by management

Who We Are Looking For:

To be successful in this position you should have prior experience in sales with strong leadership skills, a competitive nature and initiative. This position also requires someone who enjoys talking to people, developing relationships with customers and working in a team environment.

Education/Experience:

• Must have a high school diploma or equivalent experience


• At least 2 years of technical experience


• 2 years’ experience in the industry is acceptable

Required Qualifications/Skills:

• Leadership


• Problem solving


• Communication


• YES Manufacturing knowledge/experience of product


• Attention to detail


• Adaptability


• Technical skills


• Conflict resolution


• Decision making


• Measurement skills

License, Certifications, or Training Requirements: 

• Must complete Yancey and Industry Safety Training Requirements


• Technical training


• Leadership training


• Must have a qualified driving record


• Defensive driver training


• Employee may be required to submit to customer security requirements including but not limited to additional background checks, drug tests, and provide additional identification.

Physical Demands/Environmental Conditions:

• Occasionally pushing/pulling, reaching (both above and below shoulder), bending/twisting, walking, standing


• Occasionally Lift/Carry/Lower 1 – 50 Lbs., seldom Lift/Carry/Lower 50 – 75 Lbs., never Lift/Carry/Lower +75 Lbs.


• Must be able to travel to job sites in state and out of state.


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  Field Service: May be subject to extreme weather conditions including but not limited to extreme heat, cold, rain, snow, and ice.  Equipment, tools and job site may be very loud requiring hearing protection.  Environment may include vibrations, strong odors, moving mechanical parts, exposure to electrical shock, flammable liquids and gases, oils and solvents, working on platforms or equipment over 4 feet from the ground.  Appropriate PPE maybe required and mandated by Yancey Bros. Co. or the customer.

  
  

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.


• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.


• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner


• Exhibiting honesty and integrity


• Acting in a fair and ethical manner


• Team mentality


• Delivering quality results


• Embraces change / improvement


• Exhibiting superior customer service skills


• Exhibiting pride and ownership


• Working with a sense of urgency


• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay


• Individual Bonus Opportunities Available


• Technician Tool Allowance


• 401k Plan Strong Company Match


• Employee Profit Sharing


• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance


• Prescription Drug Coverage


• Flexible Spending Accounts


• Short & Long Term Disability


• Group Life Insurance

Personal Time Off

• Paid Holidays


• Paid Sick Leave 

Career Development

• Tuition Reimbursement


• Ongoing Training 


• Advancement Opportunities