Yonder Customer Care & Marketing Specialist

Position Summary:

Thrives in a fast-paced work environment. Under pressure, he/she maintains a positive attitude, works well in a team setting, and independently. This individual is detail-oriented, accurate, and possesses strengths in problem-solving, listening, collaboration, brainstorming, verbal & written communication. He/she is a reliable, flexible self-starter who is organized, sharp, thinks outside the box, marketing-minded, and is a strong advocate for the customer.

Responsibilities:

Customer Care

• Assist current and potential customers by answering product and service questions related to the product
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Process customer payments and adjustments
• Receive customers' requests by telephone or email, analyze requests, provide the information requested or ascertain who can best provide the information, and route the request to the proper person
• Knowledge of product line, pricing, delivery time, and similar data, as directed
• Onboard and follow up with new affiliates
• Assist with monthly affiliate commission payments
• Contact underwriter to open claims for customers
• Complete weekly and monthly customer data imports
• Various administrative tasks and other tasks as assigned

Digital Marketing

• Grow our digital presence through content development, email marketing, and social media channels such as Twitter, Facebook, Instagram, Pinterest, and LinkedIn
• Craft dynamic and creative content for the travel/travel insurance industry with helpful tips, tricks, travel resources, destination insights, and safety information
• Create visually appealing graphics/visuals to coordinate with appropriate content and social media posts
• Complete monthly marketing metric reports

Education and Experience:

• Advanced study beyond a high school diploma or minimum 3 years of customer service experience
• Preferred 1-3 years of related marketing experience (digital strategy, communications, marketing, planning, social media, etc.)
• Strong written and spoken English language communication, computer, and organizational skills
• Experience with marketing and design platforms like Mailchimp and Canva

Additional Information:

Job Classification: Hourly / Non Exempt

Experience Level: Entry - Intermediate

Functions: Customer Care, Sales, Marketing

Industries: Insurance / Travel

Work Schedule:

Full-time, Monday-Friday, 8:30 am - 5 pm, Burnsville office with the possibility of a hybrid model after a 3-month training/review period

Salary and Benefits:

• $19 - 22 per hour, pursuant to experience
• Medical, Dental, Life and Disability Insurance
• 401K with company match
• Vacation, Sick, and special PTO plus six paid vacation days
• Access to travel benefits

Working Conditions:

Working conditions are inherent to a normal office environment

Essential Functions of the Job:

• Must be able to come to work promptly and regularly; excellent attendance is required
• Must be able to take direction, work and communicate well with others
• Must be able to communicate in person, on the telephone, via email & chat
• Must be able to sit or stand for extended periods within the office setting
• Must be able to concentrate and perform accurately
• Must be able to work under the stress of deadlines
• Must be able to react to change productively and handle other tasks as assigned
• Must present self in a professional manner