Activate JobCopilot
Wage: $21.95 + DOE + DOQ
Schedule: Wednesday - Sunday 4:00pm - 12:30am
Benefits: Employer Paid Healthcare, Vision, and Dental Insurance. Flexible Spending Account, Employee Assistance Program, discounted gym membership, 6 weeks of PTO per year, and much more!
Preferred Qualifications:
- High School diploma or GED strongly preferred but not required.
- 2 years of social services experience including mentoring, peer support, or direct care preferred; and/or equivalent combination of education and experience preferred but not required.
- Experience with coaching life skills and engagement with 18- to 24-year-olds preferred.
- Knowledge of and experience in using trauma-informed care principles required.
- Demonstrated experience in mediation between persons exhibiting escalated behavior required.
Essential Job Duties Include (But Not Limited To):
- Providing support and guidance to the youth, including helping them to develop social skills or offering academic assistance as needed.
- Meeting with youth regularly to discuss their progress, offer advice, and build relationships.
- Helping youth develop social skills such as conflict resolution, teamwork, and empathy.
- Providing guidance on personal issues such as family problems or life skills.
- Encouraging positive behavior through praise and recognition when appropriate.
- Provide calm, decisive leadership to team members while on shift.
- Communicate staffing, guest or safety concerns proactively with Shelter Manager.
- Review and answer questions from guests about the participant agreement.
- Oversee guest hospitality including: food, belongings, location, directions and clarifying expectations.
- Responsible for communicating updates to their shift team during transition times and post relevant updates to homebase and the pass down log.
- Mentor staff & volunteers when necessary.
- Use trauma-informed care principles whenever possible when interacting with staff and residents.
- Assist other staff and volunteers in providing a calm and safe environment for guests.
- This may include checking individual living spaces or monitoring community areas and/or parking lot activity, or handing out supplies.
- Be the first point of contact for service providers, community partners, and emergency responders coming on-site.
- Carry out shelter protocols and emergency procedures in the event of an incident.
- Ensure youth are checked-in/out of the shelter by reception staff.
- Verify forms are being completed accurately upon intake.
- Attend required training and learn policies and procedures for shelter operations.
- Show up on time for scheduled shifts.
- Check Homebase at least once per shift. Check email at least once per shift.
Mentor Young Adults
Staff & Guest Communication
De-escalation Management
Uphold Policy & Procedures
$21.95 - $21.95 an hour
Work environment:
● Close quarters with vulnerable people including individuals without stable living situations who may be struggling with mental health and substance use concerns.
● Indoor/Outdoor work environment with frequent interruptions and demands, and occasional unpredictable behavior.
● Going up and down stairs multiple times a shift.
● Standing / walking the majority of the shift.
● Must be able to push, pull, and/or lift 50 pounds or less.
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