Youth & Family Development Associate

Department: Youth & Community Wellness

Program: EMS Wraparound Program

Status: Regular full-time, non-exempt

Hourly rate: $23 per hour

Location: Palomar College - North County San Diego

Schedule: Monday - Friday: 9 a.m. - 5:30 p.m. (Schedule may vary to meet the various needs of the program and participants) 

Who we are

SBCS (formerly South Bay Community Services) transforms communities to support the well-being and prosperity of children, youth, and families. For more than 50 years, we’ve worked throughout San Diego to provide safe shelter, transitional housing, intervention prevention programs, mental health support, and many other services that meet the ever-changing needs of our communities.

Our organization is dedicated to offering high-quality services and ensuring all services align with the community's needs. To best serve our communities, SBCS partners with various grassroots organizations throughout California to develop innovative strategies that enhance services, empower clients, and ensure that culturally appropriate and trauma-informed care is offered. SBCS provides a wide range of services tailored to meet each client's unique needs. At SBCS, our client-centered approach highlights the importance of respect, empathy, and compassion when interacting with all community members. 

As a mission-driven organization, our work is centered around providing exceptional, face-to-face support to our clients and community members in order to foster trust, accessibility and personal connection that are critical to our mission. 

About YOU

You are an advocate and champion of nurturing communities where families can pursue their dreams and fulfill their potential. 

You are dedicated to and energized by engaging directly with individuals and communities. 

You care deeply about the well-being and prosperity of ALL children and youth throughout San Diego.

You want to become a part of an energetic and effective team, and contribute your expertise, creativity, and insights to a unique role encompassing program management, development, and direct counseling services for at-risk children, adolescents, and families. 

About our organization

SBCS is home to a committed team of 470 dedicated employees and volunteers who diligently serve all of San Diego County. Having offered services for 52 years, SBCS is committed to providing hope and support for numerous young children, individuals, and families facing adversity. With an annual budget of $68 million, SBCS continues to be a beacon of assistance in the community. 

Competitive and Sustainable Employee Pay Package:

SBCS offers competitive pay and additional benefits for full-time employees, including generous vacation time, holidays, health, vision, dental, flexible spending accounts, an employee assistance program, discount programs, public service forgiveness loan, and an excellent retirement plan with matching contributions. 

Program:

SD EMS Corps Wraparound Program aims to provide TAY with supportive services such as case management, monthly stipends, one-time equipment purchases, and barrier reduction supports that promote engagement and successful completion of the EMS Corps Education and Training Program. This position will specifically support the EMS Corps North County/Palomar College cohort, assisting participants in obtaining EMT certification with the Local EMS Agency and transitioning into full-time employment within the EMS workforce. 

RESPONSIBILITIES

Under the supervision of the Program Coordinator, the Case Manager is the primary point of contact, with the goal of creating an authentic relationship with program youth. To build trust and understanding with the youth, the Case Manager will create individualized service plans with the youth and meet with them several times a week at school, home, or in their community to ensure that they stay on track. The Case Manager is responsible for equipping the youth with the resources and the stability to successfully complete their training, obtain certification, and secure employment. The Case Manager also works as part of the youth support team, including the Life Coach and Educators, to remove barriers and increase the likelihood of successful program completion. Services will be in keeping with agency goals, objectives, mission, and style and provided within a team framework. 

DUTIES: 

• Performs outreach and recruitment of eligible applicants for participation by providing program presentations and meetings with agencies and entities serving the population.  
• Collaborate with other partners and staff to support youth’s successful completion of EMS training.
• Maintain regular communication with assigned students at key points in the semester to include reminders about important dates, upcoming events, and processes to be followed.
• Ensure that youth are supported for a minimum of 3 months post-graduation to help youth navigate the challenges of a new job.
• Keep accurate written records and case files that are necessary to meet program requirements.
• Develop strength-based, assessment-driven, individualized service plans for each participant. 
• Provide participants with quality trauma-informed case management services including follow-up, and referrals to other support agencies as necessary. 
• Conduct job search for all clients and provide one-on-one job counseling. 
• Collaborate with multiple professionals (e.g., job navigator, reentry specialist, and Probation) 
• Complete all required case file documentation in a timely and routine fashion.
• Provide safe, secure transportation to clients to assist them with shopping for basic needs items, attending related appointments as needed.
• Provide crisis intervention to clients as needed. 
• Develop and maintain contacts with employers to obtain job leads upon graduation.
• Support youth in academic success by educating youth on study habits, ensuring attendance, and identifying academic supports, including tutoring.
• Coordinates job interviews with employers, and participants
• Attends all agency required meetings and training.
• As other duties assigned.

• Bachelor’s degree in social science, psychology, criminal justice, or related field OR a minimum of 4 years related experience providing direct service to justice or child welfare involved youth (18 to 26 years of age) as an equivalency.
• A minimum of 1 – 2 years of program experience working with special populations of youth (homeless, foster care, justice involved) and provision of direct services.
• Excellent time management, organization, and problem-solving skills.
• Experience empowering and challenging individuals to meet goals and holding them accountable.
• Ability to establish authentic relationships and work in a team environment to meet team and company goals.
• Ability to work with, maintain and exercise discretion in handling confidential information. This includes medical, financial, and personal information of associates and persons served.
• Ability to engage others easily, maintain an empathetic stance, and de-escalate challenging situations.
• Must be computer literate, as well as have familiarity with personal computers. 
• Demonstrate initiative, resourcefulness, and problem-solving skills.
• Demonstrates innovation and creativity with an interest in creating programming and services tailored to the needs of a unique population.
• Ability to work with a diverse population, possess cultural sensitivity, and maintain appropriate boundaries with clients.

Conditions of Employment

• Employment may be conditioned upon satisfactory completion of certain background clearances which may include a Department of Justice criminal background check requiring my fingerprints (Live Scan), screening through the National Sex Offender Public Website, drug test, tuberculosis (TB) test, and such additional clearances as may be required under the program. 
• Candidate is required to have reliable transportation; therefore, the candidate must successfully complete a motor history check. Candidate must also possess and maintain a current valid California driver’s license and valid auto insurance policy. (Approximately 50% of the time.)

Physical demands:

• Mentally and emotionally: Ability to work under deadlines, various projects and dealing with clients in crisis and difficult situations.
• Must be able to remain in a stationary position during shift. 
• Moves throughout the building. 
• Moves, raises, or lowers (includes upward pulling) an object or equipment up to 50 lbs. 
• Transports an object, from 20 to 50 lbs. across the facility, for various needs.
• Ability to exert force upon an object so that the object moves away from the force. 
• Ability to exert force upon an object so that the object moves toward the force (includes jerking) 
• Ascending or descending stairs and ladders when applicable. Body agility is emphasized. 
• Balancing: Maintaining body equilibrium to prevent falling when ascending, descending, traversing.  
• Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles. 
• Handling: Seizing, holding, grasping, turning, or otherwise working with objects or office machinery. 
• Communicating: Expressing or exchanging ideas. Communicating is important for those activities in which workers must impart information to clients or to the public, and in those activities in which they must convey detailed or important instructions to other workers accurately, or quickly. 

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time unless restricted by a negotiated contract.

Accessibility Accommodation

SBCS is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. 

Equal Employment Opportunity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, parental status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Program – Auxiliary aids and services are available upon request to individuals with disabilities.

At-Will Employment Status

Please note that all employment with SBCS is at-will, which means your employment may be terminated at any time by you or SBCS, without cause or advance notice. The terms and conditions of any employment may also be modified.\