Youth Department - AMP Coach I

Classification: Non-Exempt 

Reports to:  Senior Program Manager 

Job Summary:  Under the supervision of the Senior Program Manager, the AMP Coach will be responsible for the full client care cycle of the Achieve More & Prosper (AMP) Program (Comprehensive Case Management Employment Program (CCMEP)) for an assigned caseload. This includes recruitment, eligibility determination, comprehensive assessment, plan development, intensive case management, service delivery, referrals and follow-up services within the scope of the Agency’s policies, procedures, and budget. AMP Coaches serve as a community liaison and site representatives. 

Job Responsibilities:   

• Manages and maintains a minimum caseload of 50 youth participants


• Responsible for participating in community outreach and recruitment activities for the department, including site visits 2-3 times a week


• Assist with student enrollment, intake and document collection activities when necessary to achieve full active caseload as needed


• Responsible for CCMEP Framework Services and development of the Individual Opportunity Plan (IOP) for youth participants


• Responsible for two-way engagement with a minimum of 75% of coach's caseload to ensure active participation in CCMEP services and activities that result in CCMEP performance outcomes


• Provides case management and service coordination by communicating regularly with youth on assigned caseload and their involved stakeholders to create and update service strategy


• Completes case management documentation in ARIES in collaboration with MIS-QA Coordinator to track case notes, services, and performance outcomes for each participant on caseload


• Exhibit strong interpersonal skills and professionalism to effectively represent IMPACT Community Action in various settings, fostering positive relationships with clients, partners, and stakeholders


• Maintain consistent and reliable attendance, demonstrating punctuality and strong commitment to fulfilling work responsibilities on time


• Other duties as assigned 

Working Conditions and Physical Requirements: 

Working conditions are within a standard office environment which requires ability to operate telephone and personal computer for extended periods of time.  The ability to lift 20 lbs. Frequent travel required within Franklin County. 

Competencies and Knowledge, Skills and Abilities:

• Integrity and Trust 


• Action Oriented


• Drive for Results


• Interpersonal Savvy


• Decision Quality


• Problem Solving


• Process Management


• Customer Service


• Innovation


• Verbal, Written Communication Skills


• Technical Skills (e.g. PC applications)


• Ability to work well in a team environment, handle multiple assignments and meet deadlines.


• Job-Specific Functional Knowledge and Skills: 


• Social work processes and practices


• Client support practices


• Knowledge of related services for individual support


• Knowledge of Job Skills and local hiring markets


• Knowledge of developing teaching aids


• Knowledge of independent living skills and work standards


• Knowledge of client services, coaching and training practices


• Knowledge of practices in serving and working with hard-to-place individuals 

Education and Qualifications:

• Associate Degree in Human Services or related field or equivalent knowledge/experience preferred.  


• Minimum 2 years’ experience working with youth and young adults. 


• Minimum 2 years’ experience in a position with responsibility for providing and/or coordinating supportive services to help individuals reach their goals.


• Prior experience with workforce development or education.


• Must possess a valid driver’s license and/or reliable transportation.  Must comply with agency’s insurance carrier standards and policy. 

Equal Opportunity Statement: 

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.