Organization Overview:
Compass House provides safe shelter and services for runaway, homeless, and at-risk youth in Western New York. Our Rapid Re-Housing (RRH) program helps young people ages 18–24 transition from homelessness to stable, independent living through housing placement, financial assistance, and ongoing supportive case management.
Position Summary:
The Rapid Re-Housing Case Manager supports young adults in securing and maintaining permanent housing. Using a trauma-informed, client-centered approach, the Case Manager helps youth develop essential life skills, connect with employment and education opportunities, and access supportive services that promote long-term housing stability.
Key Responsibilities:
- Conduct client intakes, assessments, and develop individualized housing and service plans.
- Assist clients with locating safe and affordable housing; support lease negotiations and move-in coordination.
- Provide consistent case management services, including home visits, goal setting, budgeting, and crisis intervention.
- Collaborate with landlords, property managers, and community partners to support successful tenancy.
- Maintain accurate and timely documentation in HMIS and internal databases.
- Coordinate access to resources including mental health services, employment programs, benefits, and transportation.
- Work in partnership with the Rapid Re-Housing Director and team to meet program goals and comply with funding requirements.
- Attend staff meetings, trainings, and community provider meetings as needed.
Qualifications:
- Bachelor’s degree in Social Work, Human Services, Psychology, or a related field required.
- Strong understanding of trauma-informed care, youth development, and housing-first principles.
- Excellent communication, time management, and organizational skills.
- Must pass NYS background check.
- Proficiency in Microsoft Office and ability to learn database systems (e.g., HMIS).
- Valid NYS driver’s license and reliable transportation required for regular home visits and community-based work.
Compensation & Benefits:
- $20/hour
- Health and dental insurance.
- Generous paid time off and holidays.
- Opportunities for professional development and growth.
About Us
Compass House was founded in 1972 as a homeless shelter. Today along with the Emergency Shelter, we operate a Resource Center, and a Rapid Re-Housing Program. Our mission is to provide runaway, homeless and street youth with safe shelter and services, through a voluntary and mutually agreed-upon process, in an environment that supports dignity, respect and self-reliance. We serve approximately 300 youth at our shelter annually and an additional 300 youth at our Resource Center.
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