Youth Housing Case Manager

Since 1991, Cocoon House has been committed and working towards breaking the cycle of homelessness for teens, young people and their families throughout Snohomish County. The Youth Housing Case Manager, internally referred to as the Transitions Case Manager is responsible for creating and implementing case plans for the youth in Transitional Living Program for 16 and 17 year olds. As a key member of the Youth Housing team, the Case Manager works to ensure that youth in the Transitional Living Program are setting and maintaining progress toward goals in various domains including basic needs, life skills, education, employment, health, mental health, and substance use. You will be responsible for developing individualized plans to meet the needs of each youth, as well as providing guidance, advocacy, and professional support. The Case Manager should have a good understanding of the unique challenges facing youth in our community and be able to build strong relationships with them to ensure their success while maintaining healthy boundaries. 

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Case Manager Duties & Responsibilities

Full-Time | On-site in Everett 

Starting Wages: $23-25/hr DOE| +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend & evening availability 

• Maintain a high level of supervision of youth in care, ensure safety at all times and help ensure youth are following program guidelines and expectations. 
• Develop and manage individualized case plans for youth residents in the Transitional Living Program through ongoing meetings and check ins
• Facilitate and coordinate communication between clients, family members, providers, and other agencies
• Make appropriate referrals for medical, dental, health, and substance use needs
• De-escalate and provide crisis intervention with clients
• Assist clients in accessing services and resources
• Maintain accurate and up-to-date client records
• Follow mandated reporter requirements through documentation of incidents and calling CPS appropriately
• Ensure that clients are following guidelines of the program
• Collaborate with fellow staff and partners regarding youth needs and case plan follow through
• Attend community meetings and direct wrap around meeting with staff and youth
• Transport youth to appointments as needed
• Participate in on-call rotation

Benefits:

• Medical, Dental, and Vision health options with employer contribution*
• 403(b) retirement plan with agency match*
• 21 days PTO accrual in first year*
• 10 agency-recognized holidays
• Multilingual pay differential opportunities
• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Experience/Education Requirements: 

• AA + 90 quarter credits/60 semester credits + 2 years full-time (40hrs a week) direct experience with at-risk youth (lived exp = 1yr)
• BA + 1-year full-time (40hrs a week) direct experience with at-risk youth (lived exp = 6mos)
• 3-years full-time (40hrs a week) direct experience with at-risk youth (lived exp = 1yr)

Skills needed to be successful in this role:

• Ability to record and document information on forms as required for case planning and CPS reporting.       
• Be able to assess potentially dangerous situations, deescalate and access emergency services if needed. 
• Have the ability to build rapport and relate to youth and other staff while maintaining professional boundaries.
• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices along with a commitment to the agency’s mission of equity, diversity and inclusion work. 
• Skills and ability to follow policies and procedures, maintain appropriate and professional boundaries. 
• Attention to detail and ability to track and input data and complete all necessary paperwork.
• This is a 24-hour staffed facility. The Case Manager will be required to work some nights and/or weekends, dependent on program shifts and Agency needs. 

General:

• High school diploma/GED or high school equivalency
• Must be 21 years of age or older
• 6 months minimum of experience working with youth
• DCYF background clearance
• Acceptable driver's abstract with no more than 2 violations within last 3 years
• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients
• Be able to hear voices and alarms.
• Ability to read and comprehend a variety of materials
• Ability to operate phone, computer, and record information for files and logs
• Must be able to lift up to 50 Ibs
• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Go up and down stairs