OVERVIEW: The Program Assistant will provide appropriate case management and instruction for school-aged guests ranging from 5 to 17 years of age at the Coalition for the Homeless of Central Florida. Under the Direct supervision of the Youth Program Supervisor, the Program Assistant will facilitate in the implementation of, life skills programs, tutoring/academic assistance, health and nutrition programs, and a variety of other services to homeless youth that are participants of the Homeless Youth and Families Program. The Program Assistant will also be responsible assisting the Youth Program Coordinator in maintaining case files of assigned youth enrolled in the program and any additional programmatic needs as the Youth Program Supervisor sees fit. The Program Assistant requires a high degree of ethics, commitment, compassion, and flexibility to effectively uphold the mission and values of the Youth Program and of the Coalition for the Homeless of Central Florida as a whole.
Key Responsibilities
Supervise youth during daily indoor/outdoor activities, field trips, outings, and special events
Maintain relationships with youth and families to encourage participation
Facilitate both planned and spontaneous curriculum and program activities
Assist students with homework, projects, test preparation, and other academic tasks
Serve or arrange appropriate snacks or meals as needed
Promote positive interactions among children, youth, and adults in the program environment
Empower students and parents to engage in the child’s education
Maintain accurate youth files and case notes
Participate in program evaluation using tools such as rating scales, risk assessments, and surveys
Attend planning meetings, case discussions, and group coordination sessions
Assist with active recruitment of youth into the program
Implement activities in health, fitness, nutrition, tutoring, and life skills
Maintain a clean and tidy youth room daily
Represent and uphold the agency’s mission, policies, and procedures
Assist with other duties as assigned
Qualifications
Associate’s Degree required
1 year of experience working with youth with behavioral issues or disabilities (ideal)
1 year of experience with children and families experiencing homelessness (ideal)
1–2 years of teaching, tutoring, or other relevant experience with school-aged youth
1–2 years of case management experience
Bilingual candidates are strongly encouraged to apply
Must have current CPR/First Aid certification (or willingness to become certified)
Must pass a Level 2 background screening upon hiring
Required Skills
Ability to motivate and encourage students to complete academic tasks
Problem-solving and decision-making abilities
Active listening to assess and understand student needs
Flexibility and adaptability to changing responsibilities
Ability to work under pressure and manage multiple students
Strong organizational and multitasking skills
Effective written and verbal communication
Computer proficiency in Microsoft Excel, Outlook, Word, and willingness to learn new programs
Ability to complete and analyze documentation such as case notes
Ability to build rapport with youth and families
Ability to frequently stand, walk, reach with hands, and use hands to handle or lift
Must occasionally lift and/or move up to 20 pounds
Requires close and distance vision, and ability to adjust focus
Must possess sufficient hearing and speech to communicate in person and over the phone
Will work both indoors (office setting) and outdoors in various weather conditions, including heat and cold
Disclaimer: This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
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