Zingerman's Roadhouse Host

Greets and seats guests politely and enthusiastically, answers the phone and maintains cloud-based reservation book and waitlist, cleans/maintains the host area, retail areas and vestibule, and assists supervisors/co-workers as needed.

Part-time (15-26 hours per week) and Full-Time (27+ hours per week) positions are available. Open availability is strongly preferred. Typical shifts are 8am-2pm or 4pm-9pm. Candidates must be able to work a minimum of two shifts per week.

Monday and Tuesday AM are a MUST, weekday AM availability preferable for consideration, and some week night shifts may also be available.

Wage: $14/hour - $13/hr + tips (avg $14+/hour)

Our Performance Expectations are:

Essential Functions:

• Arrives on time for all shifts, meetings, and classes.
• Follows the training compact and takes responsibility for his or her training.
• Gives great service over the phone and in-person.
• Is active in helping "connect the dots"
• Follows host priority list
• Maintains neat workspace and completes all assigned side work.
• Positively responds to requests for help from guests, managers, and staff.
• Takes reservations accurately, politely, and enthusiastically using our three steps to great service and four steps to order accuracy.

Other Functions:

• Follows the three steps to great service and the five steps to handling a customer complaint.
• Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed.
• Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Roadhouse menu tour.
• Knowledgeable about upcoming special dinners and private events.
• Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
• Follows the staff member guidelines as outlined in the Roadie Handbook and Zingerman's Staff Guide
• Documents all code reds and greens.

Physical Demands:

• Must be able to move and position self around the kitchen, the basement and on the dining floor during the shift
• Bending, stooping, and being positioned upright for long periods at a time
• Must be able to safely lift up to 50 lbs.
• Must be able to balance and relocate a tray with drinks and/or dishes
• Ascends/Descends between basement and main floor

Successful Candidates will have the following Personal Characteristics:

• Passionate about great food and great service.
• Interest in learning about food, people, business.
• Self-motivated, especially under pressure.
• Ability to work independently and as a member of a team.
• Able to effectively manage their emotions in the workplace.
• Communicates effectively and efficiently.
• Likes to read.
• Detail-oriented.
• Can handle complexity and paradox.
• Strong organizational skills.
• Strong interpersonal skills.
• Bold! Engaging! Entertaining!

Benefits & Perks

From Day 1

• Paid training
• Paid time off accrual
• Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members
• 25% reimbursement for massage
• Discounts at local businesses

After 90 days of service

• Company paid long term disability (if eligibility requirements are met)
• Company contribution to medical insurance and health savings account
• Company contribution to dental insurance
• Vision Coverage
• A 40% off discount card for Zingerman's businesses (must be out of orientation period)
• Option to buy a Zingerman’s community share

After 1 year of service

• 401k matching contributions after eligibility requirements are met