Account representative - Urgent Position

We are searching for a motivated Account representative to join our vibrant team at Luxottica in Austin, TX.
Growing your career as a Full Time Account representative is an amazing opportunity to develop productive skills.
If you are strong in presentation, problem-solving and have the right initiative for the job, then apply for the position of Account representative at Luxottica today!

Date: Apr 21, 2023 Brand: Essilor and Subsidiaries Location: Austin, TX, US, 78704 Requisition ID: 803932 Position: Full-Time Total Rewards: Benefits/Incentive Information EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe. In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States. EssilorLuxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America. GENERAL FUNCTION RCM (Revenue Cycle Management) Account Representative is the key to success in helping our customers keep their insurance receivables clean and revenue flowing back into their practice. VisionWeb is currently looking for highly motivated and driven candidates to oversee the day-to-day insurance operations for Optometry providers across the United States. We need someone who loves to analyze insurance receivables and will provide exceptional support to our clients. Candidates should have recent experience in Optometry billing with a strong knowledge of medical and vision payers. This is a remote (work from home) position that requires a full 8 (consecutive) hour workday between the hours of 7:00am – 6:00pm central time, Monday through Friday. Major Duties And Responsibilities

• Provide customer support via phone, email, and GoToMeeting for RCM customers.
• Monitor customer accounts to identify revenue trends and proactively engage the client with solutions and updates.
• Identify, research, and resolve account concerns or issues; reported by the customer, internal team, and partners.
• Work clearinghouse rejections for customers and create missing information requests or send corrected claims
• Work denials and aging reports to ensure maximum reimbursement for vision and medical claims
• Communicate with payment posting team to ensure customer expectations are being met
• Collaborate with Sales for onboarding new customers and creating a new statement of work for existing customers
• Train client on RCM tools and expectations to obtain maximum reimbursement
• Track and trend product data using multiple complex systems
• Provide basic technical website and PC support to enable customers to use our solutions
• Effectively use Salesforce and other company tools to document customer interactions and account updates

Basic Qualifications

• Minimum of three years’ experience with customer facing customer service and medical & vision insurance billing practices in an optometry setting
• Knowledge of ICD-10 coding and Optometry CPT codes
• Excellent communication skills, able to communicate with people at all levels through verbal and written modes
• Great interpersonal and customer service skills, able to act with an appropriate sense of urgency to resolve problems
• Ability to critically think through problems in a fast-paced environment with changing priorities
• Ability to multi-task and prioritize
• Must be able to work a full 8-hour day within the hours of 7:00am – 6:00pm central time, Monday through Friday
• The ability to work from home with minimal supervision and distraction
• Stable high-speed internet connection with a quiet, private home office location
• Strong Knowledge of Windows and Microsoft office suite of products

Preferred Qualifications

• CPC or CPOC Certification
• Knowledge of spectacle lenses, contact lenses, and frames
• Knowledge of Vision Payers including VSP, Eyemed, Spectera, Versant Health
• Experience working in ZirMed, TriZetto, and/or Emdeon to submit claims, process rejections, and send corrected claims
• Experience working with Salesforce
• Experience using remote connection software
• Experience working in multiple Optometry Practice Management Systems (Revolution, Crystal PM, Uprise, OfficeMate, Eyefinity)

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at View phone number on jobs.institutedata.com (be sure to provide your name and contact information so that we may follow up in a timely manner) or email View email address on jobs.institutedata.com. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law. Nearest Major Market: Austin Job Segment: Retail Sales, Optometry, Retail, Healthcare

Benefits of working as a Account representative in Austin, TX:

● Excellent benefits
● Opportunities to grow
● Advantageous package

● Remote Work opportunity