Application Support Specialist

If you are an Application Support Specialist with 5+ years of experience, please read on!  Job Title: Application Support Specialist
Location: Worcester MA area Onsite position | NOT Remote
Salary: $80-90K 
Requirements: Bachelors degree with 2+ in Application Support and 5+ years IT experience overall This would be an amazing opportunity for you if you are looking for an established, growing company with dynamic leadership and plenty of room for professional growth! Additional ways in which a candidate may stand out would be:

• PDI Enterprise Application experience
• Industry experience - Inventory, Pricing, Retail

What You Will Be Doing

• Investigate, diagnose, and resolve faults and errors in the applications
• Serve as the SME on various applications to troubleshoot end-user-related issues in line of business applications
• Perform all activities tied to the implementation and maintenance of the business application with end-users
• Ensure proper documentation for recordkeeping, change control, and configuration maintenance
• Provide effective project coordination of defined software implementations and upgrades as well as provide ongoing end-user support
• Conduct application testing with a test environment with end-users, as required
• Provide on-call coverage support as directed by the supervisor
• Maintain and update technical and instruction manuals, and procedures for users
• Test fixes and perform post-resolution follow-ups to ensure related problems have been adequately resolved related to business applications
• Participate and perform preventative maintenance, including the installation of service packs, patches, and hotfixes of the application

What You Need for this Position

• Bachelors degree in Information Technology, Computer Science, Mathematics or related field
• 2+ years of experience in the application support role with focus on accounting, inventory, pricing, and ERP applications
• 5+ years of IT experience desired
• Proven ability to create and maintain standard operating procedures and document application support processes
• Experience with the PDI Enterprise application suite is a plus
• Strong background with PowerShell scripting and general programming background as a plus
• Experienced writing and modifying SQL queries and Windows event monitoring of desktop and server operating systems
• Capable of managing multiple priorities within a high volume and fast-paced environment and manage shifting priorities daily

Benefits

• Competitive Salary
• 401K with Matching
• Health | Dental | Vision Insurance
• HSA Account
• Tuition Reimbursement
• PTO

Applicants must be authorized to work in the U.S.

Preferred Skills

PowerShell

Scripting

Documentation

ERP Application

Standard Operating Procedures

PDI Enterprise

SQL

Event Monitoring

PDI