Area Manager, Brand Retail

As an Area Manager of Brand Retail, you'll provide in-store support and contribute to the advancement of our premium heated tobacco products in Nashville, TN
You will be responsible for executing the commercial plan for launching smoke-free products to legal-age smokers and nicotine users in a retail environment delivering best-in-class consumer experience through a team of Brand Retail Experts
You'll plan and coordinate consumer activities leveraging on the brand retail infrastructure (stores, islands, pop-ups, mobile trailers), and in line with brand engagement strategy and business priorities
What’s in it for you?

• Be a part of a collaborative and culture-oriented team • Competitive pay and a comprehensive benefits program
What will you do?

• Manage day-to-day operations in the store with a focus on retail store execution • Lead and manage recruitment for advisors as well as talent development and performance management processes for the store team • Schedule and execute store team training and development sessions • Oversee store experts' activity levels to identify areas of improvement and provide regular feedback and on-the-job coaching
Review on a regular cadence store's NPS and evaluate individuals' performance through outlined KPIs • Manage store scheduling and distribute to store experts monthly • Conduct monthly one-on-one meetings with direct reports • Ensure compliance with all local and regulatory requirements and guidelines • Ensure all procedures and processes are communicated and executed consistently by the team • Lead daily meetings to delegate responsibilities based on current priorities and focus for the store and monitor weekly rotation of expert's activities • Share daily store opening/closing tasks with appropriate store staff • Review the store's Net Promoter Score (NPS) on a regular cadence and evaluate individuals' performance through outlined KPIs • Organize the store's stock and check it regularly • Manage store budgets • Monitor the display of products and verify store cleanliness using store guidelines • Monitor, forecast, and order placement of the store's stock • Assist in placing and confirming product orders
Inspect the quality of the delivered merchandise and reports and ship back faulty products to the appropriate location • Process and practice in-store staff recruitment, talent management, and performance/career development • Monitor and improve key targets for NPS and store KPIs
How will you succeed?

• Be a team player and create the right environment for collaboration amongst the team and prioritize individual development • Ability to deliver exceptional consumer experience and KPI targets • Lead by example and adapt to challenges whilst maintaining composure in a fast-paced retail environment • Have a strategic mindset using data to analyze and solve problems for store effectiveness
Experience and Qualifications

• Bachelor's degree preferred • Must have a minimum of 8 experience in Retail (at least 3 years managing a retail store and team)• Operational knowledge of retail and business systems (e.g
POS, inventory management, MS Office, etc.)• Bilingual in Spanish is preferred but not required
So, are you the next Area Manager, Brand Retail?