Assistant Manager

Full job description

Job Title - Assistant Manager



Job Summary:


Red Mountain Management Services, LLC is a Tommy’s Express Car Wash® franchisee opening its first location in 2024 with agreements to open multiple locations in Northeast Ohio over the next several years. Red Mountain Management Services operates on the EOS business model, consistently meeting scorecard goals as set by executive leadership as a requirement for the role. We seek to hire, retain, review, recognize, and promote based on our core values and look for employees who share our core values.


The Assistant Manager is a key resource and part of a small management team responsible for daily site operations and to ensure employee and member satisfaction, enforcing company standards, and achieving desired financial results. This position reports to the general manager and requires work to be performed in person at the assigned location.



Responsibilities and Duties:


Essential Duties:

• Oversee all aspects of the site.
• Maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Maintain unit, grounds, and car wash.
• Must have an open availability and work 40-45 hours per week.
• Must be proficient in all opening and closing tasks.
• Update checklist, inventory, and reports as needed.
• Communicate good news, bad news, breakdowns, etc. with the general manager and shift leads.
• Implement and enforce policies, procedures, and the employee handbook to all team members.
• Enforce cleaning and hourly inspections to be enforced by management.
• Car wash management.
• Guest damage / incident claims: handle guests in a positive manner, collect data for the management team, assist with the completion of a claim, ordering parts, calling guests, etc.
• Enforce completion of checklists.
• Perform and enforce hourly inspection and follow-up on issues.
• Drive for Top Level KPI’s within the franchise community.
• Be an Ambassador for our Unlimited Club.
• Hold site to Franchise Standard of Operations Guide.
• Oversee wash cleaning and bring attention to any required maintenance, enforcing completion of the Wash Cleaning List.
• Ensure every team member is using proper dialog.
• Team Member Relations:
  • Managing a team and developing relationships.
  • Following checklists.
  • Providing team accountability.
• Assist the general manager to recruit, hire, and train a high performing staff.
• Assist the general manager with staff management:
  • Assist in scheduling and supervising staff.
  • Assist in training / re-training staff members to ensure superior customer service is the standard that all members receive.
  • Resolving employee issues or concerns.
  • Establish and maintain a positive atmosphere within the staff.
  • Assist in overseeing cleanliness and maintenance of the facility.
  • Assist in tracking of supplies using specific budgets based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Perform basic maintenance of equipment and inspect work performed by contracted vendors.
• Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
• Any additional tasks that pertain to benefiting the company and taking care of the guests

Training Responsibilities:

• Train new team members and franchisees on all team member positions utilizing Tommy’s U training tools and systems and verifying completion of all assigned training.
• Ensure team members and franchisees are knowledgeable on situational awareness and safety procedures.
• Develop Future Leaders Assistant Site Leader and franchisee’s on the following items:
  • How to run a shift.
  • How to make a schedule.
  • How to handle a warranty request report.
  • How to handle issues with team members and complete proper documentation.
  • How to complete and manage the hourly position board.

Essential Physical Functions:


This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work. The job work environment is fun, clean, and fast-paced.


This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work. The job works 5 to 7 days per week on site and works 45-50 hours per week. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

• Able to work in a fast-paced environment with urgency.
• Able to move about inside the office to access file cabinets and office machinery, etc.
• Able to effectively communicate (both orally and in writing), detect, converse with, discern, convey, express oneself and exchange information.
• Able to move equipment weighing up to 30 pounds.
• Able to work and commute in all weather conditions.
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
• Continual standing, moving, and walking for several consecutive hours during shift, which comprises 80% of daily duties. Remain stationary for approximately 20% of daily duties.
• Available to be on-call for emergencies.
• Continual talking in person or on the phone during shift.

Qualifications and Skills:

• 2 Years Assistant Managerial Experience.
• Proven experience in a successful customer service role.
• Exceptional verbal and communication skills.
• Strong problem solving and multitasking skills.
• High School Diploma or GED; Associates Degree or equivalent experience preferred.
• Must be 18 year of age or older.
• Successful completion of Tommy’s University training program.
• Basic computer proficiency, including, but not limited to, point of sale system and Google Workplace applications such as Google Office and email.
• Hard working, enthusiastic and energetic!
• Experience working as a Shift Lead or Team at Tommy’s Car Wash Express is preferred.

Salary and Benefits:

• Competitive pay $19.00 - $23.00 / hour with potential advancement.
• Benefits:
  • 401K program with excellent company match.
  • Generous paid time off, PMLA, and short-term disability.
  • Health, vision, dental, and life insurance benefits.
  • Flexible pay options (On-demand pay and mobile Earned Wage Access).
  • Free Tommy’s Express Car Wash membership.
  • Free Planet Fitness Black Card gym membership.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability status, age, genetic information, protected veteran status, height, weight, marital status, or any other characteristic protected by law.


Red Mountain Management Services, LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, Red Mountain Management Services LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at .



Company Overview:


Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.


Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express!


We are a drug-free company! Must be able to fulfill essential job function in a consistent state of alertness and safe manner. (Must be minimum of 16 years of age)


Tommy’s Express commits to the pursuit of excellence in car washing and eagerly cultivates innovation, positive work experiences, and personal responsibility. At Tommy’s Express, WE OWN IT!


W – Wash Quality


E – Exceptional Guest Service


O – Outstanding Team Members


W – Winning Attitudes


N – Never Ending Pursuit of Excellence


I – Immediate Call to Action


T – Training


WE OWN IT when each and every car wash guest is acknowledged with eye contact, a smile, and a greeting.


WE OWN IT when team members go out of their way to maintain the facility’s appearance even on hot, busy days.


WE OWN IT when managers actively solicit feedback from their team members, valuing their input and helping when needed.


WE OWN IT when technicians go above and beyond to ensure their equipment is safe and efficient, delivering a quality result for every vehicle.


WE OWN IT when each and every guest is treated with appreciation and respect, regardless of background, attitude, or demeanor.