Atlassian Admin

About Client: The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements. It offers a comprehensive set of services, including: IT Services: Application development, maintenance, and testing. Consulting: Business consulting, IT strategy, and digital transformation. Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency. Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT. Salary Range: $110K-$120K/Annum Location: Conshohocken, PA/Dallas, TX Job Description:

• IT Service Administrator specializing in Atlassian administration. In this role, you will maintain and improve our Atlassian suite of tools, ensuring efficient functionality and flawless user experiences across our organization. Your expertise will support our teams' collaboration and project management efforts.
• Lead, configure, and customize the Atlassian tools, including Jira, JSM, Confluence, Opsgenie and related plugins, to align with organizational requirements.
• Collaborate with cross-functional teams to gather and scope project requirements.
• Design and implement custom workflows, fields, screens, and automation to optimize processes and support business needs.
• Build a playbook to demonstrate the capabilities of Atlassian/Jira to the business users.
• Build and maintain documentation, guidelines, and standard methodologies for the Atlassian tools and related processes.
• Maintain Atlassian environment to best practice standards around security groups, permissions, schema configurations, and backups.
• Create dashboards based on business requirements, troubleshoot Atlassian related issues, and generate reports to provide tool usage and performance insights.
• 1-3+ years of experience as an Atlassian Administrator or in a similar role, with hands-on experience in configuring and customizing.
• Proven understanding of IT service management concepts and standard processes.
• Experience with Atlassian tool integration and plugin development is a plus.
• Time management skills to balance ongoing administrative tasks with project-based work.
• Ability to work effectively within a team and with minimal supervision.
• Experience working in scrum or agile teams.
  

About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at