Bank Business Process Consultant Senior

Why USAA ?

Let’s do something that really matters.

At USAA , we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Bank Business Consultant Senior, you will apply advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and sees opportunities, within the Bank. Implements and coordinates the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you’ll do:

+ Engages with key team members to implement balanced strategic solutions.

+ Develops business process improvements for the Bank that aligns business results, bank strategy and risk management framework.

+ Leads planning and execution efforts and coordinates activities for highly sophisticated projects.

+ Applies a well-rounded understanding of risk and regulatory compliance to lead risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

+ Provides consultation to influence and ensure process is crafted to address risk across all activities.

+ Reviews and develops communication and organizational change plans for customers and internal partners to drive awareness on current processes and/or changes.

+ Ensures alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies.

+ Applies data and analytics to deliver insight into customer and business process performance, finding opportunities to influence customer and business process activities and advise key partners.

+ Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

+ Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 6 years of experience in business process consulting, process design and/or program/project management experience.

+ Advanced knowledge of bank products and processes.

+ Experience in implementing and sustaining change/improvements.

+ Experience in applying quality management, process improvement, and using process improvement tools and methodologies.

+ Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

+ Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

+ Proven experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

What sets you apart:

+ US military experience through military service or a military spouse/domestic partner.

+ Robotic Process Automation experience.

+ PMI or PM certification.

+ Project Management experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 – $189,530 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you’ll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don’t have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO /AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO /AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.