Chick-fil-A Leadership Role

Who we are : 

At Chick-fil-A Collier Township, being part of our team is more than just a job; it's an opportunity for people of all ages and backgrounds to learn life and business skills. In our restaurant, you will work alongside the Owner/Operator and the entire leadership team to shape the culture and performance of our organization so that we can create our Remarkable food and deliver a renowned customer experience. We are fully dedicated to directly leading our teams and helping you develop  their future and achieve  their goals. Leaders are made here at the Chick-fil-A Township. If you want to work in a small team led by professionals with decades of experience in large corporations, small businesses, and the military, then join our team!

Position Type : Full-time, 40-45 hours / week with Friday and Saturday availability ($16.00 - $25.00+ per hour depending on leadership experience and availability)

Key Responsibilities:

• Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture
• Maintain vision alignment with the Operator and the leadership team
• Ensure stewardship systems are taking place throughout the restaurant
• Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business
• Oversee speed of service and completion of goals
• Oversee product quality and accuracy
• Support the restaurant (Front and/or Back of the House) during hiring process, completing resume screening, interviews and reference checks as necessary
• Create, lead and implement systems that will be the standard for all Front and/or Back of House innovation and high performance teams throughout the restaurant

Skills:

• Strategic thinker, Goal-oriented, Tech-savvy
• Great communicator both in handling difficult situations and a diverse team
• Mature, dependable and results-oriented
• Ability to work in a team environment
• Very detailed oriented & keenly observant
• Professional marketing or communications experience
• Maintains a number of business and professional community contacts
• Self-starter, creative and flexible
• Good business sense, achiever
• Strong project/time management skills
• Proven history of consistently performing at a high level
• Unquestionable integrity and represents Chick-fil-A well
• Passionate about building relationships with guests and fellow team members
• Servant spirit with strong sense of stewardship

Required and/or Preferred Qualification :

• Three (3) years of prior leadership experience demonstrating skills in retail, customer service, management, organization, and training development (Required qualification)
• Bachelors Degree or above, preferably in a Business, Human Resources or a hospitality specialty (Preferred qualification)
• Proven experience in a similar employee development, training development and/or trainer role, regardless of industry (Required)
• Demonstrated strong leadership experience (Required)
• Excellent communication skills -- verbal and written (Required)
• High standards in the area of operational excellence, quality, and customer service (Required)
• Exhibits a natural ability and desire to coach, mentor and develop others and themselves (Required)
• Positive attitude (Required)

Our Team Member Benefits :

• Generous Medical, Dental, Vision contribution for full-time employment (approx. 80% employer paid for full-time leader member only coverage)
• PTO Eligibility
• 401k with company match
• Free College Tuition Program (more information provided in interview)
• Paid Sick Leave (Allegheny County Paid Sick Leave Act)
• Flexible schedule with day and night hours
• Sundays off
• Team outings throughout the year
• Scholarship opportunities up to $2,500 per year
• Free meals on scheduled days
• Flexible scheduling

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.