Client Advisor - Nordstrom Seattle

icon building Company : Valentino
icon briefcase Job Type : Full Time

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Job Description - Client Advisor - Nordstrom Seattle

    Client Advisor - Nordstrom Seattle

    WHY WORK FOR VALENTINO

    A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

    WHAT WE BELIEVE IN

    Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

    WHO ARE WE LOOKING FOR

    A Client Advisor for our Concession Handbag Store In Nordstorm. The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals. This role is based salary plus commission. Client Centric Activities:
    • Strong product knowledge
    • Master the Client Journey
    • Create strong client relationships.
    • Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
    • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
    • Focus on development and retention of existing clients, recruitment of new and potential ones.
    • the client through every selling opportunity - walk in, private appointment, phone consignments.
    • Participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine.
    • Any client issues to Team Manager (if applicable) or Store Manager/Director
    • Merchandise and Visuals:
    • with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
    • Ensure product maintenance, replenishment on the floor.
    • Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
    • Respect administration and operations procedures.
    • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
    Operations:
    • Knowledge and understanding of company policies and procedures.
    • to use POS system to perform all client transactions.
    • an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
    Requirements:
    • 2 years of experience in similar role in luxury retail industry
    • track record in sales
    • knowledge in product and client journey
    • be a team player.
    • organizational and follow up and time management skills.
    • confidence and ability to develop relationships with clients, team and the business.
    • and concise communication skills – verbal and written.

    HOW WE ARE

    The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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