Client Support Associate

About the Role:

Grade Level (for internal use):
07 The Team: Are you passionate about providing client support? The Metals & Mining Client Services team is responsible for support for our business intelligence tool by communicating with clients & driving product usage. Be a part of a truly global team with presence in US, Pakistan & Philippines. Members of the team get to learn in-depth metals & mining industry knowledge, produce webcast presentations, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).

Responsibilities and Impact: As the front lines of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industry we cover. Additionally, you'll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates of our clients and drive revenue increases.

• Providing the highest level of data, functionality and product support to S&P Global clients researching/analyzing appropriately and using all available resources.

• Answering in bound phone calls, emails, chats from external clients
• Effective Workflow Management including:
• Logging and tracking information in the appropriate systems in an accurate and timely manner
• Advanced cases are passed to other departments following procedures
• Chip in to operational efficiency by applying the Lean principles to the day to day job
• Use Diagnostic Techniques to go beyond client wants and delve into the why
• Work with senior analysts on projects and develop subject matter expertise in the Metals & Mining industry.
• Record and deliver persona/workflow-based client trainings with adequate support and oversight.
• Participates in user acceptance testing efforts within area of focus to ensure that products meet the highest standard for client experience.
• Document different client queries for product associates in order to build a central repository of information which can be accessed by internal partners on how to best use the product.

Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $41,990 to $60,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . What We're Looking For: Basic Required Qualifications:

• Bachelor/Undergraduate Degree holder, preferably in Economics, Finance or equivalent
• Excellent written and verbal interpersonal skills
• Strong attention to detail and ability to multitask effectively
• Team-player mentality with tight-knit collaboration skills
• Flexible to changes in a dynamic environment

Additional Preferred Qualifications:

• 0-2 years working experience.
• Customer service working experience
• Knowledgeable in finance, Metals & Mining industry or the global economy

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. Include for roles that are bonus plan eligible, including sales commission plans.



About S&P Global Market Intelligence


At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.


For more information, visit .



What's In It For You?



Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.


Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.



Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.


From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.



Our Values:



Integrity, Discovery, Partnership


At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.



Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.


Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:



Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.


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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.


If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.



US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.


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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)



Job ID: 298630

Posted On: 2024-03-08

Location: Charlottesville, Virginia, United States