Director of Operations Bakery NYC

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Job Title: Director of Operations

Company: Established Bakery with 4 Locations in NYC

Location: New York City, NY

Position Type: Full-time

Salary: $120,000 - $160,000 base salary + bonus (TBD) + Competitive Benefits

Benefits:

• 2 weeks Paid Time-Off
• Health Insurance (Eligible after 90 days of employment)
  • Company contributes 70%
• Dental and Vision Insurance
• Life Insurance Contribution
• 401K with 4% Match

About Us: We are a well-established bakery with four locations in the heart of New York City, renowned for our artisanal bread and pastries. Our commitment to quality, creativity, and customer satisfaction has solidified our position as a leader in the city's culinary landscape.

Job Description: We are seeking an experienced and dynamic Director of Operations to lead our diverse team and drive the strategic vision of our bakery. The ideal candidate will possess exceptional leadership skills, a passion for fostering a positive work culture, and a strong background in financial management and operational planning.

• PCQI certification required.
• Someone strong with wholesale coming from similar concept in NYC.

Responsibilities:

1. Lead the Team:

   • Foster a positive work environment that encourages creativity, collaboration, and teamwork among all employees.
   • Provide effective leadership to promote harmony among patrons, vendors, and staff.
   • Support and empower managers by providing opportunities for growth, implementing effective systems, and fostering a cohesive team culture.
   • Ensure that all voices within the team are heard and acknowledged, fostering inclusivity and mutual respect.
   • Guide managers in aligning their efforts with the our Bakery brand through employee practices, packaging, and overall customer experience.
   • Develop staff through ongoing assessments, individualized developmental plans, comprehensive training, and detailed procedural manuals.
   • Define clear job descriptions for every position and monitor managers' performance to ensure alignment with organizational goals.

2. Financial Management:

   • Manage the organization's operating budget and hold all departments accountable for operating within budgetary constraints.
   • Set short and long-term financial and production objectives in collaboration with the owner and in-house accountant.
   • Coordinate relationships between internal departments and external partners to achieve financial objectives effectively.
   • Organize monthly profit and loss meetings with accountants to evaluate financial performance and identify areas for improvement.
   • Implement cost-effective control systems for operating expenditures and labor management, minimizing overtime expenses.

3. Long-Term Institutional Planning: Building the Brand & Partnerships:

   • Cultivate and expand our Bakery brand by sourcing new workwear, packaging, and merchandise, ensuring consistency across all retail, wholesale, and online platforms.
   • Identify opportunities for brand expansion and growth across various channels and platforms.
   • Establish and maintain relationships with technicians for equipment maintenance, repairs, and upgrades, ensuring operational efficiency and reliability.
   • Maintain strong relationships with the SSB Miami team to facilitate collaboration and synergy between locations.

4. General Responsibilities:

   • Ensure compliance with health and safety regulations in all locations, prioritizing the well-being of customers and employees.
   • Make critical decisions considering risk management, unforeseen events, customer satisfaction, and employee concerns.
   • Lead the team in making clear and safe decisions during critical situations, fostering a culture of preparedness and responsiveness.

Skills and Specifications:

• Excellent leadership skills to motivate and oversee employees effectively.
• Strong organizational skills and time management abilities.
• Effective communication skills and the ability to inspire through example.
• Proficiency in French or Spanish is appreciated.
• Good knowledge of business financial management principles.
• Interest in baking fundamentals and equipment care.
• Experience in promoting a positive and growth-oriented company culture.
• PCQI certification required.
• Proficiency in supply chain analytics.
• Extensive experience in financial planning, budgeting, and financial stewardship, including labor and COGS management.
• Demonstrated ability to successfully negotiate contracts.
• Extensive leadership experience, compassion, integrity, and conflict resolution skills.
• Detail-oriented, self-directed, and highly organized, with the ability to manage multiple ongoing projects simultaneously.
• Mandatory bakery experience.
• Successful experience in a similar role (Director of Operations of a large business).
• Bachelor's degree in Business Administration or related field.

Apply here or send your resume to: