Division Training Manager

Division Training Manager

Boston, MA

$90,000 - $100,000

Job Description

The Division Training Manager will ensure seamless training delivery through expert facilitation and coaching skills to train the trainer, who are our District Managers.

By collaborating with division management, the Division Training Manager executes a learning strategy for the division. This includes assessment of existing programs, and analysis of gaps. This is a high impact role requiring a strong, decisive, results-oriented leader who can develop, coach, and manage relationships across the division and with a wide variety of partners based on trust, teamwork, and knowledge. 

Essential Duties and Responsibilities:

·        Drive corporate initiatives and values through learning and development.

·        Instill a performance consulting mentality in the division.

·        Create developmental plans for teams and individuals. Effectively manage learning resources necessary to implement these plans.

·        Manage the delivery of training and performance support solutions including new hire, management, team, technical, sales, service and training to support company and division objectives.

·        Manage training support functions. Drive creative and aggressive improvements in training time to competency and performance execution.

·        Build strong relationships with internal partners. Implement learning programs that will drive desired results.

·        Influence and contribute to building a service culture in the business. Instill processes and tools that will drive consistent service delivery and common service behaviors across the division.

·        Measure the impact of various learning programs to ensure the appropriate business outcome is derived. Assess opportunities for continued improvement, set goals and establish metrics for success.

·        Define and implement process improvements, tools and technology to enhance processes for learning execution.

·        Up to 50% travel required.

Education and/or Experience:

·        Must have current Driver’s License to facilitate travel throughout the division organization. 

·        Bachelor’s Degree preferred.  A minimum of three years training experience, preferably with a service or retail organization with a dispersed workforce.

·        Field-facing experience with strong training and coaching skills to influence and train the trainer.

·        Comprehensive knowledge of learning and development principles including familiarity with technology based learning, skill development, and change management.

·        Able to establish and maintain collaborative partnerships across the division.

·        Results driven and metrics focused with excellent communication and presentation skills.

·        Professional executive demeanor; decisive with highly versatile interpersonal skills.