ELEMIS-Retail Operations Coordinator

We are a skin wellness brand with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results. An innovative and global British skincare brand with over 30 years of expertise and available in over 100 countries, we believe in ‘truth in beauty’.

 

SUMMARY

We are seeking a detail-oriented and proactive Retail Operations Associate with a focus on B2C and B2B operations to join our team. In this role, you will play a pivotal role in ensuring the smooth execution of business-to-business transactions and related processes. This role involves managing B2B orders, coordinating with the warehouse, handling returns, and assisting with retailer chargebacks.
A successful candidate will be able to work independently as well as within a team environment. This is an opportunity for someone who is proactive and driven to learn in a growing luxury skincare brand.

Essential Responsibilities

Oversee B2C Orders

• Check B2C orders daily for accuracy and completeness.
• Review orders meticulously to ensure accuracy and timely processing, maintaining high standards of customer service and operational efficiency.
• Work closely with the customer care team to handle order cancellations and address customer inquiries promptly.
• Inform the team of any suspicious orders or fraudulent activities for further investigation.

Process B2B Orders

• Receive and enter B2B orders accurately into the system.
• Collaborate with the warehouse team to prioritize B2B orders.
• Provide order tracking information to B2B accounts in a timely manner.

Manage B2B Cancellation Report

• Publish weekly reports on order shortages and cancellations.
• analyze data to identify trends or issues and communicate findings to the appropriate teams for resolution and prevention.

Assist B2B Returns Process

• Support the retail RTV (Return to Vendor) process by ensuring all agreed steps are followed by relevant teams.
• Track returns through a monthly report to monitor trends and identify areas for improvement.

Investigate and Track Retailer Chargebacks

• Assist in investigating, disputing, and tracking chargebacks from retailers.
• Work with relevant teams to address and resolve chargeback issues promptly.

Cross-Functional Collaboration

• Collaborate with various teams, including marketing, sales, finance, and product development, to align supply chain activities with the overall business strategy.
• Additional tasks as assigned.

Sustainability Responsibility

 

• Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars

 

Qualifications & Characteristics

• A high school diploma or equivalent is required for this position, and a Bachelor's degree is considered helpful but not mandatory.
• 2-3 years of relevant experience in retail operations, supply chain management, or related fields.
• Strong verbal and written communication skills. 
• Proficiency in MS Excel / Google Sheets is required.
• Planning and organization skills with the ability to manage multiple duties simultaneously.
• Proven ability to quickly adapt and drive the right results using data.
• Highest levels of integrity and ethics.
• Excitement for working in an environment where each day can be very different from the last with a high level of ambiguity and change.

The salary range for this position is $50,000-$55,000/yr. 

 
Elemis is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment, where everyone feels respected and valued. We recruit positive minded people who share our core values and our commitment to sustainability.  

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