Front Desk Team Lead - Urgent

We are searching for a capable Front Desk Team Lead to join our passionate team at Vail Resorts in Vail, CO.
Growing your career as a Full Time Front Desk Team Lead is an amazing opportunity to develop excellent skills.
If you are strong in adaptability, communication and have the right initiative for the job, then apply for the position of Front Desk Team Lead at Vail Resorts today!

 

Create Your Experience of a Lifetime!

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Come work and play in the mountains! Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

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With 40+ resorts and our remote Corporate team, you can join for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service - our leading training and development experience.

 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
• 401(k) Retirement Plan
• Employee Assistance Program 
• Excellent training and professional development 
• Referral Program 

 

Full Time roles are eligible for the above, plus: 

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents 
• Critical Illness and Accident plans 

 

 

Job Specifications:

• Outlet:  The Arrabelle Club
• Expected Pay Range: $23 - $26 / hour
• Shift & Schedule Availability:  Full Time
• Skill Level: Intermediate

 

Job Summary:

The Front desk Supervisor provides guidance and leadership to the Guest Service Assistants ensuring consistent quality customer service is delivered. The Front Desk Supervisor will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and SOP's. This position will assign and instruct Guest Service Assistants in details of work, observe performance and encourage adherance to standard procedures.

 

Job Responsibilities:

• Welcome guests in a warm, friendly, prompt and professional manner.
• Oversee the registering of guests, issuing of room keys, providing information on hotel services and room location, and processing payments for stay and all guest room move request according to The Arrabelle's Operating standards.
• Maintain a high level of professional apperance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
• Act as the Manager on Duty when necessary and carry out the duties required of a manager.
• Assisting the Manager on Duty with guest issues and requests, assisting the Manager on Duty with guest issues and requests.
• Assist with training new and existing front desk agents on the check in and check out procedures adhering to standards and ensuring quality service, complies with all Resort policies, procedures and standards of operation.
• Plan and implement upgrade strategy for all next-day arrivals.
• Assists with payroll, purcashing, scheduling, and covering overnights from time to time.
• Works and crosstrains with HSKP, Valet, Concierge and Property Manager.
• Answer phones in a prompt and courteous manner with a pleasant, energetic voice, Utilize all guest profiles and names, and provide preferences accordingly, anticipate guests' needs, respond promptly and acknowledge all guests passing by..
• Supervise the day to day front desk operations including the check in and check out procedures; ensuring rooms have been checked out and that guest's bills are correct
• Follow and monitor proper cash handling procedures outlined in the bank contract and training manual
• Other duties as assigned

 

Job Requirements:

• College Education Preferred
• One year of hospitality experience required
• One year of hospitality supervisory experience preferred
• Microsoft Office (Word, Excell, Powerpoint), knowledge of computer or hotel systems preferred
• Ability to read and comprehend complex correspondence in English. Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization.

The expected pay range is $23 - $26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 493691

Benefits of working as a Front Desk Team Lead in Vail, CO:

● Learning opportunities
● Advancement opportunities
● Attractive package