FT Pool Attendant, SLS LUX

Company Description

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Altitude Team as a Pool Attendant located at SLS LUX in Miami. JOIN THE SLS FAMILY TODAY!

Job Description

A global tribe of individuals, partners, and progressives, devoted to creating extraordinary experiences for our community through our proprietary brands - we are SLS.  Visionaries at the forefront of hospitality, cuisine, design, residences, and entertainment, our lifestyle moments are forged with highly-curated and passionate service.  We are committed to authenticity, sophistication, mastery, and innovation.  Our stage is the world. Our time is now.

With this in mind, we foster a family environment built on values that describe our lifestyle, experiences, and how we see the world. When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants, nightlife, retail, and gaming, you create a force that cannot be replicated by anyone else. We are an equal-opportunity employer.

Job Purpose:

Under the general guidance of the Food & Beverage Manager, responsible for providing exceptional and an enjoyable safe pool experience to guests at the pool commensurate with the demands and expectations of the company. Greets guests at the pool area provides pool towels to guests, escorts guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of the pool area.

Duties & Functions:

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say “yes” and “thank you” often!
• Assist, support, and work with Pool Servers and Pool Staff
• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Restaurant Managers or Pool Manager, when necessary to ensure customer satisfaction.
• To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
• To follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including describing menu items, taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
• Expedite the service of food from the kitchen to Pool guests and pick up dirty glassware and plates and replace them with clean silverware and glassware.
• Satisfactorily perform, as directed, all routine opening and closing side duties including, but not limited to preparing folding napkins, and stocking and pre-set up of station to facilitate food service.
• Assist in removing used soiled dishes and trash from guest tables.
• Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• Ensure order of restaurant and cleanliness in accordance with health and safety regulations
• Ensure standards and guest requirements are met at all times
• Refill beverages
• Retain and maintain knowledge of all food and beverage menu items
• Provide friendly, courteous, and professional service at all times
• Remove all glasses, plates, utensils, and napkins from tables
• Ensure standards and guest requirements are met at all times
• Prepare tea, coffee, water, and soft drinks
• Maintain communication between kitchen/managers and floor staff
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Understand the operational setup and principle of the Pool.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
• Team members may be asked to perform other duties as assigned by the supervisor

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.

• Complete other duties as assigned by the Department Head.

• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.

OTHER DUTIES

Assimilate into the company’s culture through understanding, supporting, and participating in all the company’s elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager.

GROOMING/UNIFORMS

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Must have an exceptional personality and hospitality-driven attitude
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak, and understand English.
• Must be able to work inside and outside at all times of the year as needed, based on business volumes.

Additional Information

All your information will be kept confidential according to EEO guidelines.