Gift Shop Associate

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Gift Shop Associate
A Gift Shop Associate will be responsible for all item sales, stocking and presentation of products and collection of payment at the gift shop while maintaining a professional appearance and cordial attitude toward all guests and staff members of the resort. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

Essential Job Functions
Responsibilities include, but are not limited to:
• Assists customers with purchase selections and processes sales transactions: Collect payment from guests. Receives and stocks merchandise. Creates and maintains attractive store displays. Keep food outlet neat and clean throughout the shift. Receives and stocks merchandise. Clean food and beverage stations leaving the area ready
for the start of the next shift. Assists in conducting store inventories. (60% time)
• Maintain positive customer and associate relationships: Provide excellent customer service to guests in a resort gift shop environment. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
• Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
• Performs other
duties as needed (5% time)

Minimum Requirements and Qualifications
a) Education
• High School diploma or equivalent
b) Training requirements
• N/A
c) Knowledge and skills
• Excellent communication skills.
• Acquires job skills and learns company policies and procedures to complete routine tasks
• Ability to read and comprehend routine instructions, short correspondence and memos
• Ability to give high priority to customer service
• Ability to solve problems with a minimum of guidance
• Cash handling skills
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
• Ability to multi-task and work in a fast paced environment
• Must be people oriented and able to work independently or with others as needed
d) Technical Skills
• Must be able
to easily and frequently change from one activity to another while operating a cash register
e) Job experience
• Six months of customer service experience in service or retail environment

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.