Hardware Department Lead

Come join the Nyberg's Ace Team! For over 65 years, Nyberg's has been a highly reputable, friendly, fast-paced, local, and essential business. Nyberg's ACE Watertown is looking for helpful, friendly faces who want to join a new company in a thriving community and provide customers with excellent quality products and knowledgeable service like no other local business in town.

Nyberg's ACE offers a flexible schedule, competitive pay, and advancement opportunities. Working at Nyberg's offers the opportunity to gain product knowledge and skills that are beneficial to everyday life.

General Summary

The Hardware Department Lead will head the hardware departments. This position will assist in the receiving, stocking, and pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

REQUIREMENTS:

Essential Duties & Responsibilities include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Nyberg's ACE.

• Proactively assist customers in solving problems.

• Greet customers entering and throughout the store. Thank customers when finished and when

they are leaving the store.

• Possess a friendly outgoing demeanor; work well with customers as well as associates.

• Ensure all pages and calls are answered promptly, courteously and effectively.

• Forward any customer complaint that cannot be handled to a member of management.

• Possess strong product knowledge and knowledge of store layout and location of products.

• Assist customers throughout the store with personal, customized service based on the premise

of amazing every customer, every time.

Store Operations:

• Managing the Tools/Hardware Department and its sales associates.

• Assist in creating a positive, professional and safe work environment.

• Assist with receiving, checking in and stocking of merchandise throughout the store.

• Assist with maintaining back stock levels.

• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and

outdoor merchandise area.

• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.

• Assist with merchandise resets through the store.

• Provide assistance to Department Specialists, i.e. price changes, special orders.

• Ensure signage is current throughout the store.

• Operate forklift with proper training.

• Communicate any Store Support Center issue to General Manager for follow up.

• Communicate any merchandising, cost control or sales idea to General Manager.

• Participate in store meetings.

• Be professional in appearance and actions.

• Perform all other duties as assigned.

Education/Training

High School or GED equivalent.

Experience

Previous retail experience preferred. Hardware experience preferred.

Physical Demands

Standing, walking, lifting (up to 50lbs) and climbing.

Nyberg's ACE, a trusted family-owned, local business for 65 years, prides itself on friendly service, top-notch products, and community engagement. Our dedicated retail associates consistently go the extra mile to assist customers, and we are committed to giving back to the communities we serve. Employees enjoy flexible schedules, competitive pay, and opportunities for growth while gaining valuable product knowledge. We are an equal-opportunity employer that welcomes individuals from all backgrounds and strives to create a welcoming and inclusive work environment.