Information center attendant

Full job description

State of New Hampshire Job Posting

Department of Business and Economic Affairs

Bureau of Visitor Services

Lebanon Welcome Center

39-3090 RECR ATTNDNTS-2

Information Center Attendant II

Full Time 40 hours/week

$15.62 - $20.39

Position # 20748

The State of New Hampshire, Department of Business and Economic Affairs has a full-time vacancy for Information Center Attendant II at the Lebanon Welcome Center. The Center is open 9a -5p Thursday through Monday and closed on Tuesday and Wednesday. Preference is given to applicants with a flexible schedule that includes weekday and weekend availability.

SCOPE OF WORK: To represent the State of New Hampshire, Business and Economic Affairs, Division of Travel and Tourism Development (DTTD), in supporting the Welcome and Information Centers. To act professionally and courteously while promoting the State of New Hampshire, maintaining and protecting facilities, providing information and assisting visitors and the traveling public.

ACCOUNTABILITIES:

Delivers exceptional customer service and information to visitors to promote New Hampshire area attractions, such as lodging, activities, dining and natural resources. Direct visitors to other services as necessary by using brochures, websites and/or other resources for visitor’s area of interest. Assist travelers when needed in highway and/or personal emergencies.

Provides training and mentorship to Information Center Attendant I with customer service and assistance to visitors; collaborates with supervisor in ensuring optimal center operations and safety procedures at assigned Information Center. Alerts supervisor of any issues, concerns and escalates customer complaints as necessary.

Maintains reports and tracks visitor volume within the Welcome and Information Centers to gather data on usage and demographics.

Ensures that inventory of janitorial supplies, brochures, travel literature are maintained; assesses replenishing needs through review and usage of supplies/materials.

Performs and trains on general interior and exterior grounds upkeep, custodial duties and snow removal at the Welcome and Information Centers to ensure a safe and clean facility.

Assist Division of Travel and Tourism marketing team by communicating and marketing the State’s campaign throughout the Welcome and Information Centers locations.

Actively maintains working knowledge of traveler information throughout the State by attending seminars and training as required.

Performs other related duties as assigned.

MINIMUM QUALIFICATION:

Education: Completion of two years of high school or equivalent.

Experience : Three months or equivalent experience, retail, hospitality, customer service, or a related field. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: None required.

SPECIAL REQUIREMENTS:

Must enjoy working with the public and meeting new people. Must also be a team player and possess great communication skills, as well as be able to maintain composure during stressful times. Must become familiar with the agency initiatives and mission.

Must be able to physically stand for long periods of time, negotiate stairs and lift and carry up to 50 lbs.

Must have attained 18 th birthday on or before date of application.

Must be available to work various schedules as business needs require.

May be asked to fill in at other centers as business needs require.

For promotion from Park Attendant I, labor grade 7, to Park Attendant II, labor grade 10, employees must:

a. Receive satisfactory performance evaluations;

b. Be recommended for promotion by the immediate supervisor;

c. Be approved for promotion at the discretion of agency management to satisfy an organizational/business need; and

d. Meet the minimum qualification requirements of Park Attendant II.

RECOMMENDED WORK TRAITS : Knowledge of the materials, equipment, and methods commonly used in cleaning operations, grounds care as well as snow removal operations. Skill in providing customer service. Ability to carry out oral and written instructions and provide instructions to others. Ability to communicate information and ideas clearly so others can understand. Ability to use ordinary tools. Ability to compile data and maintain records. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain appearance appropriate to the assigned duties and responsibilities as determined by the agency appointing authority.

DISCLAIMER STATEMENT: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.”

For further information please contact Carin LaValley, Supervisor 1, , or .

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

Value of State's share of Employee's Retirement: 13.85% of pay

Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)

• Flexible Spending healthcare and childcare reimbursement accounts

• State defined benefit retirement plan and Deferred Compensation 457(b) plan

• Work/life balance flexible schedules, paid holidays and generous leave plan

• $50,000 state-paid life insurance plus additional low-cost group life insurance

• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

Want the specifics? Explore the Benefits of State Employment on our website:

EOE

TDD Access: Relay NH