Manager store operations

Full job description

Store Operations Manager

Location: 3232 Lake Ave, Wilmette, IL 60091

Job Summary:

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Logistics team plays a key role in improving Physical Retail's customer satisfaction and driving repeat business. We've been busy building a best-in-class logistics process that allows us to delight customers by ensuring we are in-stock, fulfilling in-store orders, and reducing product damage and shrink by leveraging our physical retail inventory management process. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

Essential Functions:

• Serves as a primary support partner across all Assistant Store Manager functions, including key-holder responsibilities, in order to facilitate stronger store operations across the store and ensure operations are complimenting the in-store experience.
• Oversee the overall safety, employee engagement, collaboration, quality, and performance of the visual and logistics operations teams. Ensure there is unification between both processes and ensures both processes are fully aligned with their core roles and expectations.
• Command a strong senior manager presence, lead and build a team of high performing operations and visual team by driving expectations, accountability and follow up.
• Partner closely with a variety of groups store- wide, including Salesfloor, Logistics, Visual, Asset Protection, Customer Experience, Facility, Talent, and other teams to coordinate and ensure total store operations success.
• Partners closely with the General Manager of the store to optimize store processes, drive sales, improve store profitability and P&L, control labor expense, impact customer experience KPI’s, and ensure there is unification in vision and goals between managers and leads at the store.
• Ensures that store performance is constantly monitored and takes ownership/partnership of key Visual and Logistics KPI's and action plans associated with them. Acts as a support partner across other KPI’s in the store.
• Works closely with the customer experience team to ensure customer satisfaction by optimizing effective store operations that impact the customer experience.
• Provides leadership guidance by overseeing and monitoring inventory levels and solving issues pertaining to inventory levels as needed through the right channels.
• Leads the efforts around all visual presentation operations needed to support departmental resets. This includes a strong logistical understanding and execution to ensure new product flows into the store, is properly organized, built, and implemented onto the sales floor.
• Contribute to the development of new tools, processes, and technology which make our teams more efficient and effective.
• Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through. Acts decisively with action planning and follows up for effectiveness.
• Influence and gain buy-in for support from in-store partners for your area’s success.
• Works closely with home office partners to optimize store performance operations.
• Performs other duties as assigned and complies with all policies and procedures.

Work Experience

• 4-6 years of E-Commerce, visual merchandising, supply chain, operations, retail or logistics experience, leading a team
• 4- years of creating strong processes, logistics, or an operational background with an ability to understand workflow and throughput in the operation
• 4-6 years of experience with driving and leading processes and operations as intended by the organization

Knowledge, Skills, and Abilities

• Exceptional analytical, problem-solving, and decision-making skills
• Proven ability to motivate, influence and inspire yourself and others
• Track record of thriving in a fast paced and changing environment
• Requires the ability to work a flexible schedule to include morning, afternoon and evening availability any day of the week
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
• Possess strong leadership skills with the ability to train, coach and mentor associates with professional maturity.
• Excellent customer service skills and reliability
• Ability to lift 50 pounds frequently
• Strong drive for results
• Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
• Ability to work flexible schedule, including nights, weekends, and holidays.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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